[Resolved]  Samsung India Electronics Pvt Ltd. / Fully Automatic (Top Loading) Washing Machine — Repetition of Problem & poor Response

Address:

Bhopal, Madhya Pradesh

I had purchased the Samsung Washing Machine with Model no.WA85VPN and Sr No. W1085ZCS500301 on 20th Nov 2009 from Bhopal. After the purchase of 7-8 months the filter body of the machine came out during the wash cycle. After my complaint in customer care, the mechanic came & was surprised to see, because in his service period, it was the problem that he has seen first time. Anyhow, he managed with very-very big tools. He opened the machine fully & adjusted the filter body.

The same problem had repeated after 3 months again.....and on 20.11.2010, Saturday the filter body came out and is broken into two pieces during the washing. After doing the complaint in customer care, I came to know that the problem will be solved on Monday. After my request to them to sort out the problem on Sunday, they said "SORRY" because Sunday is their "HOLIDAY".

But after their promise, the mechanic contacted me on Tuesday and after listening his response I was surprised. As per him he had to call the broken part of the machine from Indore and it will take atleast 2-3 days. It was the same mechanic who had last time attended the problem. And after knowing that the problem has repeated he was shocked and again said that during his service period, he had not gone through such type of fault.

HENCE IT PROVES THAT THE WHOLE UNIT IS DEFECTIVE AND THERE IS A MANUFACTURING FAULT WITH THE MACHINE. IT SEEMS THAT SAMSUNG HAS CHEATED ME AND GIVEN ME EITHER A REJECTED PIECE OR A SECOND HAND MACHINE. SO I WANT REPLACEMENT OF WASHING MACHINE.

Purchasing a Samsung Product has become a big problem for me. I am not satisfied with the Samsung Product and the services given by Customer Care.