[Resolved] Samsung Lcd La40b550 1 — Faulty LCD -Cheating by Samsung India | |||
I have purchased SAMSUNG LCD TV, 40 inches (Model no. LA40B5501) in the month of September 2009.This product of Samsung comes with a warranty of one year. SAMSUNG has cheated me right from the date of purchase by supplying “Defective LCD TV”. This is evident from the fact that within few months of purchase the MOTHERBOARD of the LCD-TV stopped working and after taking up the matter repeatedly with the service centre it was replaced with a new one. However, Real flavour of buying Samsung TV was yet to be seen. First, its circuit got damaged then its remote had issues and to get them repaired, I’ve spent my hard earned money only because Samsung has supplied me the defective product. Now the biggest part, "the LCD screen" started showing its true colors which are nothing but the negative like images i.e. to say whatever we see in SAMSUNG LCD TV, because of expertise of SAMSUNG it is seen with a perfect blend of black color. After this latest problem started, I again took it to the service centre of SAMSUNG and was informed that the estimated cost to replace the LCD screen in INR 25000/- Wow, I am amazed by the Business Model, SAMSUNG has designed to cheat the innocent customers, they overall realize double the amount of MRP through the route of service on their Products because they have designed their products in such a way that all the major parts of the product start getting non-performing/ineffective at the end of warranty period so that through the route of customer service centre the customer pays for all the parts again. In my case I was lucky, at-least the motherboard got damaged in warranty period so I saved few bucks otherwise the cost would be like, initial cost 57,000/- then for the motherboard, then for the circuit, then for the remote and now for the LCD screen. Overall the total cost would land up somewhere around INR 1,14,000/- I have purchased SAMSUNG LCD-TV and one of the reason behind buying was the competitive pricing of SAMSUNG product but I being the innocent buyer could not realize the master game plan of being trapped by SAMSUNG. This is to highlight that an innocent consumer should be saved of the pain o[censored]sing such Defective Product/BRAND. Even if there is some technical error, I believe it can be resolved. I expect from Brand Samsung to resolve this issue in best manner possible to set an example for the consumer at large and prove themselves. Keenly waiting for resolution of the issue. Thanks & Regards Naveen Kumar [protected] naveen.[protected]@gail.co.in [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Samsung — Faulty LCD Supplied to Me
Dear SirI have purchased one LCD From Surindra Radios Authorised 32 inch Model 32C480 on 22nd October after observing i found LCD is making hefty Humming Noise and made complaint to Samsung After there Engineer visit . Engineer Acknowledged this mistake is Manufacturing Defect and Connot Rectified without replacement of LCD But after 3 days follow up nobody from COmpany side. And Nobody is taking responsibility to Change the LCD TV as i have purchased as a gift to family on Diwali . But it is know a tension for us at Home Kindly Suggest what should further Course of action for me.
Regards
Sumit Kapoor
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Samsung india LCD TV — faulty Parts
I purchased a Samsung LCD tv pf 32 Inches just one year back. With in this period it was repaired three times because of some poor parts of the TV i.e. Mother Board etc. I am expecting company should change my tv. KIndly help.