[Resolved]  Samsung India Ltd — Poor servicing facilities

Dear Sir,
I am Manwar Ali Khan from Cuttack, Orissa and presently I am here at United Arab Emirate, I purchased one split A/C Model No. AS18FAXDTL, S No. 5CBPA014304, with Stabilizer: - OPTO, W.MS4K4 on 13 Nov 2007 from LP ELECTRONICS(O)PVT.LTD, BUXI BAZAR, CUTTACK, ORISSA.When I purchase they assured me to provide regular service facilities as per company rules since installation no body visited for servicing purpose, during installation one group went and damage my roof which cause of flood in my room during rainy days and created difficulties for me they charged Rs 1200/+ fuel charge during installation, again I request to LP ELECTRONICS(O)PVT.LTD to change the location they sent group after few month who took charge Rs 2000/ for shifting the position from roof, after that I found AC not working properly and tripping regularly and some kind of burning smell generating during running of A/C. Personally I went 02 time and given them written complain after so many remainder by phone no body came, after few week when Came back to UAE A/C was stopped working when my family called them they told may be stabilizer problem on phone no body checked on field then I made complain on trade India then OPTO people came and checked and found no problem with stabilizer problem with A/C.
Can you kindly help with favor to solved my this problem, I am thinking I expensed my money not in good way by purchasing this product which became tension for me and unrest for my family

Thank with regards.
Sincerely,

Manwar Ali Khan
Sr ESH Specialist
Asab Gas Development Phase II
Eastern Bechtel Co. Ltd
Abu Dhabi, United Arab Emirates
 Work: +[protected] Ext-195,
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