[Resolved]  Samsung India Microwave Oven — BP NO. [protected]

CS DEPARTMENT,
SAMSUNG INDIA ELECTRONICS LTD

Respected Sir,

Sub :BP NO. [protected] DATED 18/06/2008 AT 12.50 P.M.

This is to inform you that we purchased one Microwave Oven (28 Ltr – convection) on 02/08/2005 from M/s. Great Eastern Appliance Pvt Ltd of 20 Old Court House Street, Kolkata 700 001 vide Challan No. 1564 dated 02/08/2005 and Cash Memo Receipt No. 4474 dated 02/08/2008, bearing Model No. 103FL – 5/XTL 01657DBY200588FF as written on customer details cum warranty card. We have purchase the oven influenced by many recommendation of our well wishers. No doubt, the oven is very excellent in running condition but is very painful at break-down position which we are facing now.

The fact is that - the delicious dish maker microwave oven suddenly got out of order since May, 2008 and thereafter we have lodged complain over telephone No. [protected] on 18/06/2008.

The problem of the oven is that a flame is seen on the inner-side of the back-wall align to centre-bottom just like a burning coil of electric heater when it is switched on. As per your Technician it is called “erosion of wall-plate”.

Now, the most interesting fact is that after lodging the complain on that date immediately within a day one technician came, inspected the problem and assured us that it would overcome within a week against a minimum cost. The technician also took a photograph of the problem (flame/erosion) and xerox copy of purchase documents.

Within a 7 to 10 days when we are expecting for some good result, we find nothing but a complete silence at your end. Waiting after a reasonable time we again reminded you over telephone quoting the complain number. Now also immediately within a day another technician came and did the same task as before and here again the technician assured us of repairing within a few days. Thereafter no response.

Such type of event took place at about 5 to 6 time but the oven is still out of order.

We are waiting and waiting and strongly believe that our dependable, affectionate microwave oven will run again and serve us delicious dishes by your kind blessing.

Naturally, some queries arises in our mind that how long we have to waite ? is there any buy-back or exchange scheme offered by you, if so, how do we know that? Who will be responsible and how do we avoid any police-case if any case of burn accident happened by the damaged oven ?

We now earnestly pray to you again please look into the matter for early repairing of the oven purchased by our hard-earned money.

Thanking your,

Yours sincerely,
RAMANANDA MUKHOPADHYAY
MRS. PAPIYA MUKHOPADHYAY