Samsung India / Mobile — High repairing cost and not showing product which is replaced | |||
I purchased Samsung Mobile on 13/06/2009 from Mobile world ,Chandrapur, Maharastra model no SGH- J700i_T. Last week it was showing problem like suddenly screen will be off and afterwards not getting on for some time. I have taken this mobile to Samsung authorised service centre ; Anand service centre: Anand electronics opp Anmol collection Chandrapur, work order no 2475 dated 12/11/10, set s. no RW 5S486619B. they repaired the mobile and charged total 1540 Rs for LCD replacement, FPCB replacement. Total cost appears to be very high compared to cost of mobile 4550 Rs purchased approx 1.5 yrs before. Also when I asked for replaced parts they refuses to handover and to show as they have to send it to company. My question is if mobile is not under warrenty why company requires replace parts and also not showing to customer replace parts which he paid. I have got a serious doubt whether they have replaced the parts are not and just charged heavy amount. Looking forward, It will be highly appreciable if you take this complaint with Samsung India immidiately. Regards Rahul Deshmukh Was this information helpful? | |||
 2 Comments | |||
Comments
I have purchased Samsung Mobile phone Model No.GT-E2120ZKIINS, on 25/05/2010 from M/s Poorvika Mobiles Pvt Ltd, Avadi, Chennai-54. It has gone under repair in warranty period and I have handed over the mobile for repair at M/s Shyam Electronics, Ambattur who are the original authorised service centre for Samsung India on 01/10/2010. 46 days over still they have not made ready. After several correspondance also, they have not responded properly. It will be highly appreciable if you take this complaint with Samsung India immidiately. I want mobile to be get repaired immediately.
Reply
Dear customer,
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
With Regards.
Manager - Customer Care.
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