[Resolved] Samsung India / Mobile — Refund of Money

mario1234

from Agra, Uttar Pradesh

Address:

Gurgaon, Haryana

I purchased the GT - E220B handset from Big Bazaar, Gurgaon on 23.05.2010. On 30.08.2010 I took the handset to your authorised Samsung Service Center managed by - Millennium Service, A - 3 & 4, Devi Palace, Old Delhi Road, Prem Nagar, Opp. Raj Cinema, Gurgaon as the set was hanging while switing on. I was told that the set will be checked and repaired and returned to me within 10 working days. When I went to collect the same, I was told that the motherboard was damaged and had to be replaced. I was asked to come after another 15 days. When I went back after 15 days, I was told the motherboard was not available and I should submit photocopies of the purchase receipt so that the company could either replace the set or refund the money. I have been told that the process will take another 45 days. If this is true then I will be facing a lot of inconvenience. I would like to request the concerned authorities to please expedite my case and ensure! that I get my refund / set replacement at the earliest.

Mario Noronha
Tel: [protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

chhaya.rawat

from Gurgaon, Haryana

same thing happened with me. i purchased galaxy 3 15801 on 8/11/2010. on 12/11/2010 when we tried to charge the set it did not charge. we approached to samsung centre on 13/11/2010 they said moterboard needs to be changed. i requested them to change the set as its being only four days but as per them any manufacturing defect should be brought to the notice within 4days. unfortunately it was 5th day. now we have running post to pillar for our handset. they said motherboard is not available and it would take 45 days to repair or refund the money. i will not recommend samsung product to anyone. go for desi products only