[Resolved] Samsung India Refrigerator — ONLY Assurance of Service | |||
I am the unfortunate owner of a Samsung refrigerator and to my ill luck I realized it is not functioning on the 1st of May. 1st of May being a holiday and 2nd of May being a Sunday I was only able to inform the Samsung India call center of this on the morning of 3rd of May. I was given an assurance that my problem would be attended to by 8.30 pm the very same day. I must say I was impressed and happy I had chosen Samsung. But after this it was all downhill. Today it is the 6th of May and all I have in my hand is a non-functional refrigerator, umpteen assurances by the Samsung India Call Center executives and their team leaders that my complaint will be attended to by the end of 3rd May, 4th May, 5th May..., generic email replies to my complaints made by email and posted on the space provided in the Samsung India website, a huge telephone bill (as the Samsung India call center number is an STD number for me - the toll free number doesnt work for me as I belong to the larger portion of the population which doesnt have a BSNL or MTNL connection and the wait for a Samsung India Call Center executive to be available has sometimes been as high as 30 minutes), and lastly rotting vegetables and fruits. I have in the last few days come to the following realizations: - The maximum you can expect when you lodge a complaint with the Samsung India Call Center is an assurance of service and a dream of actual service. - Samsung India Call Center executives consider handling customer calls as unofficial work. After making umpteen calls and receiving no service I started asking to speak to someone senior on the floor and I was repeatedly told in multiple calls that the team leaders are in a meeting about some 'official' matter! - There is absolutely no sense of ownership in the Samsung India Call Center team leaders. On the 4th of May at 6.30 pm I spoke with a team leader (he was supposed to call me up but after a long wait and no call I had to place a call for the nth time) and he assured me he would speak to people at the Service Center and get back to me in half an hour; when I did not receive any call till 7.10pm I called again and I was told he had left for the day!! - Escalating complaints to the only email ID provided or through the space provided in the Samsung India website is only a waste of time as all that you get is a generic reply stating "We apologize for the inconvenience....and we have forwarded this to the relevant department". I end this post with the hope that someday in the near future my complaint will be attended to.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
We the customers should let these companies realize our power. If we make brands, we can destry them as well. Join hands and teach them a lesson.
Its the buyers market, the consumer is the king, if there is no after service then there will be no sale -get the message ????
What a nightmarish experience! I'll keep your experience in mind while making my next home appliance purchase decision.
I had puchased samsung refrizerator on 30/07/2008 from Allied electronic Dilshad Garden, Delhi. After one year and 11 months starts creating a problems, not cooling properly. I lodeged complaint on 28/6/2010, complaint no.[protected], engineer visit on 29/06/2010 and told that some problem in your feezing unit and gas again have to be filled. I would like to know from Company that why problem occur even refrizerator put in safe place. If the company want to win the custmers reliabilty, problem should reactify immediately, free of cost. If it will not reactify, It would show where the Sumsung stand..
Pl. See all the Sumsung ...
Rajender nagar, Sahibabad
Pl. See all the Sumsung ...
Rajender nagar, Sahibabad
I also have a complaint regarding my 400L double door refrigirator 'SAMSUNG' make.The machine is not cooling since 4/10/10.Complaint lodged with the customer service.Mechanic came replaced some parts against payment but it did not work.Visited again a few times but without any result.Now they are giving me a proposal to get the depreciated value @ 20% per year.So this fridge is say 4 years old that means they will deduct 80% of the bill amount n refund the balance.The crux of the issue is that the company is not in a position to repair their own machine which speaks volumes about SAMSUNG.One does not buy a fridge for a few years to be thrown away.So let us form an association of dissatisfied SAMSUNG consumers and take action jointly with a class action suit.
Narinder K.Abrol, Faridabad, [protected]@hotmail.com, [protected].
Narinder K.Abrol, Faridabad, [protected]@hotmail.com, [protected].
I Purchased Samsung refrigerator on 03.04.2007 (Model No.RT34 M) and same has started giving problems on15.11.2007. I have called to service center but it is waste of our time. Again the compressor failed on 19.01.2008 and same was not attend till 28.01.2008 (10 Days) and they repaired with collecting any charges for filling gas. Again on it went out of order and complaint was lodged on 16.08.2008 and same was attended 19.08.2008 by local Samsung dealer in Bellary (Karnataka) after laps of 4 days.
Again on 23.10.2010 I have tried to lodge a complaint on helpline No.[protected] but the helpline No.is not connected and wasted half an hour, Than I called up to Local service dealer and obtained another No.[protected] and lodge the complaint on 25.10.2010 vide complaint No. [protected] but there was no response from the Samsung India. Again I called on 27.10.2010 around 9.30 in the morning to the call center to speak to higher authority but the call center person informed that the higher authority is not available. On 27.10.2010 service Engineer had checked the refrigerator on 27.10.2010 at 16.30 and told the the compressor has been failed and the same shall be replaced free as it is under warranty but I shall be charged for refueling the gas. I hope the Samsung India does not know the meaning of WARRANTY, and same has not been attened till 28.10.2010. The Consumers in India after paying huge amount we have face the problems like this. I humbly request the CONSUMERS IN INDIA think twice before buying SAMSUNG product.
Again on 23.10.2010 I have tried to lodge a complaint on helpline No.[protected] but the helpline No.is not connected and wasted half an hour, Than I called up to Local service dealer and obtained another No.[protected] and lodge the complaint on 25.10.2010 vide complaint No. [protected] but there was no response from the Samsung India. Again I called on 27.10.2010 around 9.30 in the morning to the call center to speak to higher authority but the call center person informed that the higher authority is not available. On 27.10.2010 service Engineer had checked the refrigerator on 27.10.2010 at 16.30 and told the the compressor has been failed and the same shall be replaced free as it is under warranty but I shall be charged for refueling the gas. I hope the Samsung India does not know the meaning of WARRANTY, and same has not been attened till 28.10.2010. The Consumers in India after paying huge amount we have face the problems like this. I humbly request the CONSUMERS IN INDIA think twice before buying SAMSUNG product.
My samsung fridge RT 34XVDSI/xtl was biught in March 2010. Immediately it started making a noise. On compalining the Samsung technician came down and did some minor adjustments. Again on 01.09.2010 i amade a complaint No [protected]. They came and changed the compressor. It worked OK for 70 Days and on 18.11.2010 i registered another complaint. SAme No On 20th a tecnician came Call no [protected] Mr Arvind he saw the fridge and said its OK. Now on 21st it has stopped working completely.
Either Samsung products are of absolutely bad quality or Samsung service is pathetic! After investing nearly 40, 000/- in the fridge i am left with just a cupboard and i dont know even if samsung repairs it how long will it last before it gets spoilt again.
Can anyone suggest which fridge i should buy in the future which will not get spoilt within the 1st year itself
Either Samsung products are of absolutely bad quality or Samsung service is pathetic! After investing nearly 40, 000/- in the fridge i am left with just a cupboard and i dont know even if samsung repairs it how long will it last before it gets spoilt again.
Can anyone suggest which fridge i should buy in the future which will not get spoilt within the 1st year itself
I buy the samsung refrigerator from MB trader Siliguri which is not working since may 10 upon frequent complain at service center one service man came and change the parts that is chargeable, but again it dosen 't work again I complain again the service man came again he change but again it dosent work and I call them frequently but now they did not come Samsung big brand cannot repair even his own product what the use of buying samsung
Dear Concerned,
This has reference to Refrigerator I have purchased on 14th March
2011 bearing Sr. No. 06054ZAZ606804F, Model RA19BP 7S from one of your
distributor, M/s Shri Vaibhav Electronics based at Shalimar Garden,
Extn. – II, I have been facing the problem of Wrong fitting of Freezer
Compartment Door, because of wrong fitting it has got damaged and this
has brought in to the notice of your service engineer in Aug &
November 23rd 2011, I have incurred the loss of the charge of Broken
Compartment / Assembly Cover- Part No. DA[protected]A, within one month
this problem arises again and same has been brought into the notice to
the customer care department in the month of December 2011 and again
one of the engineer has visited us for attending the complaint and he
has confirmed that this problem is arising again & again due to the
faulty lock fitting of the Freezer Compartment Door, I have been
regular in touch with your customer care department since January
2012, but my complaint has not been resolved till date, every time
your engineer is conveying the message to me over the phone to attend
the complaint for this fault and demands the repair charges. Pls find
aatt. file of brocken assembliy cover.
And apart from the above, I have tried my level best to speak to
Service Manager in your Customer Care / Service Department but he is
giving any response back, I don’t think being an MNC this is the work
culture in your organization.
When this Refrigerator is in Warranty then why should I bear the loss
again & again for the manufacturing defect, I need the solution to
this problem or else I have to go to the consumer Forum / Court.
Regards
Rajendra Upreti
Dear Samsung Team,
With reference to the trailing mail. One of your technician/Engineer
visited our address and replaced the dammaged part which has been
done earlier also but it happened again due to wrong assembly of the
model. Now I have been asked for replacement of the whole fridge coz
it will happen again for sure.
Now I am just asking you that if the same will happen again who will
take the responsibility of your fault?????
Your organisation/Company/Brand is harashing for none of our faults.
Samsung is very reputed brand and this is all nonsense if the same
problem will arise again that will be non tollarable .If I have paid
the amount for the product why fault will be tollarable. I want the
product to be replaced tottaly with the new one. Otherwise I will have
go ahead and take legal action against the complaint.
If Not then assure us in writing dat this will not happen again in
future and this time repairing has been done correctlly and same
fault will not raise furtuer.
Your service team responce very bad & call centre not perfacly answerable.
Iam surpriced to your service team suddenly go to my home & change
without information.Why???????????.
Regards,
Rajendra upreti
This has reference to Refrigerator I have purchased on 14th March
2011 bearing Sr. No. 06054ZAZ606804F, Model RA19BP 7S from one of your
distributor, M/s Shri Vaibhav Electronics based at Shalimar Garden,
Extn. – II, I have been facing the problem of Wrong fitting of Freezer
Compartment Door, because of wrong fitting it has got damaged and this
has brought in to the notice of your service engineer in Aug &
November 23rd 2011, I have incurred the loss of the charge of Broken
Compartment / Assembly Cover- Part No. DA[protected]A, within one month
this problem arises again and same has been brought into the notice to
the customer care department in the month of December 2011 and again
one of the engineer has visited us for attending the complaint and he
has confirmed that this problem is arising again & again due to the
faulty lock fitting of the Freezer Compartment Door, I have been
regular in touch with your customer care department since January
2012, but my complaint has not been resolved till date, every time
your engineer is conveying the message to me over the phone to attend
the complaint for this fault and demands the repair charges. Pls find
aatt. file of brocken assembliy cover.
And apart from the above, I have tried my level best to speak to
Service Manager in your Customer Care / Service Department but he is
giving any response back, I don’t think being an MNC this is the work
culture in your organization.
When this Refrigerator is in Warranty then why should I bear the loss
again & again for the manufacturing defect, I need the solution to
this problem or else I have to go to the consumer Forum / Court.
Regards
Rajendra Upreti
Dear Samsung Team,
With reference to the trailing mail. One of your technician/Engineer
visited our address and replaced the dammaged part which has been
done earlier also but it happened again due to wrong assembly of the
model. Now I have been asked for replacement of the whole fridge coz
it will happen again for sure.
Now I am just asking you that if the same will happen again who will
take the responsibility of your fault?????
Your organisation/Company/Brand is harashing for none of our faults.
Samsung is very reputed brand and this is all nonsense if the same
problem will arise again that will be non tollarable .If I have paid
the amount for the product why fault will be tollarable. I want the
product to be replaced tottaly with the new one. Otherwise I will have
go ahead and take legal action against the complaint.
If Not then assure us in writing dat this will not happen again in
future and this time repairing has been done correctlly and same
fault will not raise furtuer.
Your service team responce very bad & call centre not perfacly answerable.
Iam surpriced to your service team suddenly go to my home & change
without information.Why???????????.
Regards,
Rajendra upreti
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samsung india refrigerator — Non Responsive attitude
I bought a refrigerator on 27th June 2009 from Audio Voice(India) Pvt Ltd, Lajpat Nagar, Delhi.The refrigerator has not been cooling at all since Saturday evening. I lodged a complaint in the morning at samsung Call center[protected] and spoke to an executive called Ruchi. She told me that on Sunday no service engineers will come and therefore it can be done only on Monday.
Mt querry is simple .... why cant Samsung service its product on Sunday, if they cant then i shall get it done on my own and sue the company for not giving proper customer support, or do i wait for Monday and get everything spoiled and whats the use having a refrigerator under warranty.
Even the call center works between 9 am to 8 pm, why cant you have an automated registry of complaints.