[Resolved] Samsung India / Refrigerator — supply of faulty refrigerator | |||
I BOUGHT REFRIGERATOR ON 17.05.2012 FROM KUMAR ELECTRONICS, BEGUSARAI. THE REFRIGERATOR BECAME OUT OF ORDER ON 7TH DAY ITSELF I.E. 25.05.2012. WE ASKED HIM TO REPLACE THE REFRIGERATOR, BUT NO ONE AGREEED TO REPLACE. THE DEALER SAID IT IS COMPANY MATTER, PLZ DEAL WITH SAMSUNG. COMPLAINT WAS LODGED. THE REFRIGERATOR COULD BE RESTORED ON 02.06.2012. THEREAFTER IT WENT ON BREKDOWN FOR THREE MORE TIMES. THE AFTER SALES MANAGER SOITTING AT PATNA ASSURED VERBALLY OVER PHONE IF THE REFRIGERATOR IS BREAKDOWN SECOND TIME , HE WILL REPLACE IMMEDIATELY. HOW EVER THEY KEEP ON REPLACING THE SPARE PARTS. PRESENTLY THE REFRIGERATOR IS OUT OF ORDER SINCE 17.08.2012. NO REPLY HAS BEEN RECIEVED AS ON DATE DATE DESPITE OF COMPLAINT LODGED. PLZ ARRANG TO REFUND RS 23000/- PAID TO DEALER. I DO NOT WANT TO BUY ANY PRODUCT FROM SAMSUNG IN FUTURE. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
I purchased samsung refrigerator in the nearest showroom. Now after one year passed, the freezer door got stucked in the summer. It was very tight and while i tried to open it slightly cracked the freezed door's lock. Now after complaint the the serivce man took a personal interview of the freezer and confirmed the problem will be sorted in the next seven days. Now it is 9th day and i have no response from them. Hope you will take the initiative in solving this issue, I am handling the freezer v.carefully and the mistake is not from my side.
truly.
Jegan.
+91-[protected].
truly.
Jegan.
+91-[protected].
Dear Sir/Mam
I purchased a 345 Litre Samsung Refrigerator in December2008.A patch of different colour has appeared on the front door.The complaint no.[protected] was regitered with yur help line is not being attended despite of number of reminders at 30308282/[protected].Everytime false promise is made that the engineer will visit today . But nobody turns up.I request that my complaint should be immediately attended
Sushil Aggarwal Dated:28.06.2009
Flat No. 235B Sec.51 A Chandigarh At 8 PM
Mobile No.[protected]
I purchased a 345 Litre Samsung Refrigerator in December2008.A patch of different colour has appeared on the front door.The complaint no.[protected] was regitered with yur help line is not being attended despite of number of reminders at 30308282/[protected].Everytime false promise is made that the engineer will visit today . But nobody turns up.I request that my complaint should be immediately attended
Sushil Aggarwal Dated:28.06.2009
Flat No. 235B Sec.51 A Chandigarh At 8 PM
Mobile No.[protected]
Dear Customer,
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com
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Samsung India — Breakdown of refrigerator
We have a samsung fridge model No. 32 EMA/EMB.In the month of january the heater for defrosting was changed by the authorised service center Sima Service of kolkata.
Since then the fridge is stopping to cool every seven to days. It has stopped functioning for the fifth time in last one month. Every time the Service Engineer comes and cleans the ice and assures that it will not happen again. But the same thing happens again with a few days.
Now the Service Center is saying that they will have to take the fridge to their workshop.
But, we are very sure that the malfunctioning is occurring due to installation of spurious spares by the service center.
Now who will bear the extra cost of transporting the fridge to their workshop and return and also the huge bill for service charges and spares they will make.
Samsung india should take appropriate action and assure that these service centers should stop using duplicate parts and create trouble for the customers. They should also arrange for the earliest replacement of the same free of cost.
Awaiting earliest reply,
Rajat Singhania
[protected]@gmail.com