Samsung India's 29" Coloured Tv No. Cs29a730 — DEFECTIVE TV SUPPLIED AT THE TIME OF DELIVERY

Sir,

I do not know whether I am contacting the right medium for my grievance or
not but I hope that my this letter will draw your kind attention at least.



Sir, I purchased one Samsung 29" coloured TV in June, 2009 and from the day
it has been purchase, I am cursing myself because it was defective from the
very beginning. Earlier during 2-3 months we did not noticed the defect but
when it started increasing we contacted the Samsung, Delhi 10-12 times and
every time we requested them to replace this defective set with a new but no
heed was paid by them to our requests. Every time they impressed upon us to
get it repaired. Till guarantee of one year was not over, they tried to
repair the set (but not entertained our request for replacement of this
defective set) but as soon as the guarantee was over they refused to
entertain the complaint without the visiting charges of Rs.500/-. With great
difficulties and lots of requests they agreed to repair it again (but
refused to replace the set or refund the amount of Rs.16500/- towards the
cost of the TV set) with the assurance that the same defect will never
happen again.



But regret to inform you that within 3 months, again the same problem has
appeared. This time we are really fed-up and want our hard earned money
back, but they are not entertaining our requests.



If it is possible, you are requested to kindly look into our complaint and
give a space in your esteemed newspaper(s) so that other consumers of
coloured TV are apprised of the fact which we have faced in the hands of
SAMSUNG INDIA.



We shall be grateful to you for this favour otherwise nobody in India is
helping the consumers who are being cheated by this big companies. It is
learnt that Samsung has sold its lakhs of defective sets in Indian market
but is not ready to accept them back.



Thanking you and with kind regards,



(GURUVANSH SINGH)

DELHI

MOBILE : [protected]


From: GURUVANSH SINGH [mailto:[protected]@gmail.com]
Sent: Tuesday, January 12, 2010 3:08 PM
To: 'support.[protected]@samsung.com'; '[protected]@consumeraffairs.com'
Cc: '[protected]@moneycontrol.com'
Subject: FW: Defective 29" TV Set No.CS29 A730 supplied at the time of initial purchase

Sir,
Please refer to my previous E-mails/complaints. Final complaint was sent in the month of September, 2009 after which your Engineer visited and repaired the set with the assurance that this defect will not appear again.

Regret to inform you again that within approximately three (03) months the same defect again occurred and your DEFECTIVE TV SET has started giving trouble again. This time I am not going to tolerate if pour hard earned money spent on this DEFECTIVE SET is not returned. I am writing a complaint to THE CHIEF MINISTER/PRIME MINISTER/MRS. SONIA GANDHI FOR THEIR INTERVENTION IN THE MATTER. After that I will contact CONSUMER FORUM, if my hard earned money is not returned.

You have really made a mockery of our grievance and are trying to delay the matter. I have also prepared my complaint with full details and it will be sent to different daily NEWSPAPERS of Delhi/India, if my problem is not solved, immediately.

Thanking you,

(GURUVANSH SINGH)
[protected]