Samsung — LCD purchased on 24/03/2010- set dead

Address:

South 24 Parganas, West Bengal

Dear Sir, I am Capt B. K Nandy and residing at 336, N.S. Bose Road, Verdant Appts, Kolkata: 700 047. I had purchased a LCD- Make Samsung, 32" Model No: LA 32 B 650T1RXXL on 24/03/2010 from your Authorised Dealer M/s Great Eastern Appliances Pvt. Ltd. Tollygunge Branch, Kolkata: 700 040. To my surprise, while viewing the LCD on 22/08/2010 in the evening hours, the LCD stopped functioning and went dead completely. I immediately contacted the Authorized dealer on telephone, who informed me that being Sunday they are unable to give the service and advised me to contact the Service Center on telephone. The complaint to this effect was lodged by me at the Service Center who informed me that the Service Engineer will attend the call on 23/08/2010. Since I am staying at Kolkata alone and working at Burdwan, I requested the Service Center to attend my call at late hours of evening e.g. 1900 hours. A call from the Service Center was attended by me who identified as Sri Arijit Shome, Head -Service Center, located at Lee Road Kolkata. I explained my difficulties & nature of complaint reg the LCD and requested him to attend the call on priority. He informed me that he will send all the necessary spare parts and ensure that the LCD is brought in working order. The Service Engineer attended the call on 23/08/2010 and was unable to exactly pin point the defect on the LCD and informed me that the Power Circuit Board is defective and hence requires replacement. He also informed me that the spare part is not available with him nor it is available at Kolkata. He informed through Service centre to procure the requisite part from Noida, Delhi. Further he informed me that he will again attend the set on 24/08/2010 with the requisite part on 24/08/2010. The same was informed to the Service Head immediately. I also requested the service Engineer to bring the standby set incase the my LCD is beyond repairs since there is no other TV available with me. Again the call was attended on 24/08/2010. The service Engineer after attending the LCD informed me that there is some other problem in the LCD & most probably the Micro-Processor Board has gone out of order. He further informed me that the this spare part is not available and it will take at least seven days for availability of the part and on insistence of self, he issued a work order and took the LCD to Service Center. He informed me that he will inform me the fete on 27/08/2010. My earnest request to the Concerned Authority of Samsung is that - my LCD was purchased on 24/03/2010 & under Warranty period now. Since, my hard earned money of Rs 44,500/- is involved and the set has stopped working after 05 months only thus warranting major repairs and spare parts not being available at a metro City like Kolkata, I sincerely request Samsung to replace my set with another new LCD or another new model of LCD for which if it exceeds the existing cost of LCD in question, shall be borne by me. Steps initiated at yours be informed to me immediately. Under no circumstances, I am unable to accept the present LCD in question since, I sincerely feel that there is a manufacturing defect in the LCD only & hence warranting repairs at your Service Center. Please arrange to hand over a new LCD as proposed. Complaint regarding above have been lodged at your Help line on 24/08/2010 also.
With Regards and thanking you all for your cooperation. Capt. B. K Nandy. Dated: 26/08/2010