[Resolved]  Samsung Lcd — Samsung LCD - White Screen

Address:

Chennai, Tamil Nadu

Bought a Samsung 32 inch LCD in October 2007 for Rs 53,000 from Shahs, Velachery, Chennai. The TV was used regularly (1 to 2 hours a day). Suddenly, last month the colors got distorted and then I started getting a white screen. Called up the service center and the service guy came and cooly said "Sir, the display is gone..We can change it and it will only cost you 23K)...... I was shocked to hear that...
I asked him why can't he replace only the faulty component and he said that the display has completely failed and it has to be changed and no single component can be fixed. He accepted it’s quite common in Samsung LCD TV's... I asked him if it’s a total display failure and if it’s a common issue then doesn't it mean that Samsung has sold a defective product.................... He said he can’t do anything and that how it works.
Now by reading through several forums, I can see that display failure is a common issue with Samsung LCD's. I believe the internet representation is only a small percentage of the overall defective rate...... Never expected this from Samsung (all other products in my house Fridge, 2AC's, Microwave are all Samsung)
Samsung being a global brand can’t let this happen and has to replace these defective LCD's if it wants to maintain its image... Otherwise issues like this can spread like wildfire through net these days and it will do sever damage to its credibility ..............
I see that this forum is monitored by Samsung regularly and expecting some response from the Samsung team.

Antoo Raayan
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Adambakkam, Chennai 60088.
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