Samsung Lcd Tv (22 Inch) — POOR AND WORST RESPONSE

Address:

Chennai, Tamil Nadu

One of the worst experience I am go through and being punished for purchasing a Samsung product.

I purchased a Samsung LCD TV (22”) on 31st October 2010 from Viveks (T Nagar) unfortunately the TV started showing corrupted picture on 2nd Oct morning, I immediately called the sales person from Viveks and informed, he confirmed that he would be arranging for a person to come and check, I also called the customer care and placed a complaint (compliant number: [protected])

An engineer visited my place by 2pm and confirmed to my surprise that the TV has to be replaced and it would take 7 days, I was very upset for the fact the TV got corrupted the 2nd day only and with out any other option requested the engineer to prioritize the request.

Today being the 7th day I called the engineer to check the status and for my surprise I was told it is still in approval process and might take 1 more weeks time (when I had called the engineer I heard in the back ground where the engineer was asked “why is he logging in the application today” I took the engineer’s manager number and complained and the revert was again once the stock comes we will deliver again which will take about 5 to 6 days.

I had already postponed my travel plan because of the earlier commitment and now again I have been given a new commitment. I understand that the electronic items may go wrong any time but my point is why am I made wait for so long. I might not be a very profitable customer but let tell you that I have Fridge, Washing machine, DVD player and AC of Samsung and considering the TV got corrupted in just 2 days from the date of purchase my request should have been prioritized.

My Contact number: +91 [protected]