[Resolved]  Samsung Led — THE MODEL SOLD NOT ON WEBSITE OF SAMSUNG

Mr. S H Oh, Managing Director,

Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19

DEAR Mr. S,H. Oh,

LED UA32B6000VVMXL ..........THIS MODEL IS NOT TRACABLE ON YOUR WEBSITE.?

A. IT IS SHOCKING TO NOTE THAT EVEN YOUR CONTACT DETAILS BY VOICE OR FAX #S ARE NOT UPDATED ON YOUR COMPANY'S WEBSITE.
B. IS THIS THE NEW SYSTEM TO KEEP CUSTOMER AT A DISTANCE BY SAMSUNG????


[protected] Forwarded message[protected]
From: Er. GOPAL K. SAHI {Mobile 91 [protected]} +[protected] <[protected]@airtelmail.in>
Date: Thu, Mar 18, 2010 at 9:25 AM
Subject: RE: REMINDER--III.. LED SAMSUNG UA32B6000VVMXL Sr. # 13753ZESA00047 HAVING CHIPED OFF OUTER BODY. Sorry no results were found for "UA32B6000WMXL" / Sorry no results were found for "UA32B6000VVMXL" http://www.samsung.com/in/support/howtoguide/supportHowT
To: "Mr. S H Oh, Managing Director, SAMSUNG India Electronics Ltd" <support.[protected]@samsung.com>
Cc: SAMSUNG INDIA <[protected]@in.samsungmobile.com>, "Er. Gopal K. Sahi" <[protected]@gmail.com>



From: Er. Gopal K. Sahi [mailto:[protected]@gmail.com]
Sent: Thursday, March 18, 2010 9:08 AM
To: Mr. S H Oh, Managing Director, SAMSUNG India Electronics Ltd
Cc: SAMSUNG INDIA; Er. SAHI "SHI"+V.E Group {+[protected] M.T. +[protected]}
Subject: REMINDER--III.. LED SAMSUNG UA32B6000VVMXL Sr. # 13753ZESA00047 HAVING CHIPED OFF OUTER BODY. Sorry no results were found for "UA32B6000WMXL" / Sorry no results were found for "UA32B6000VVMXL" http://www.samsung.com/in/support/howtoguide/supportHowTo

REMINDER--III
On Wed, Mar 17, 2010 at 3:27 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:
http://www.samsung.com/in/support/howtoguide/supportHowToGuidePopup.do?howto_guide_seq=2526&pr...⇄ 21, 2009&page_gb=D&model_name=&type_ia_cd=02010000



On Wed, Mar 17, 2010 at 3:12 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:

On Wed, Mar 17, 2010 at 2:16 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:
UA32B6000VVMXL ..........THIS MODEL IS NOT TRACABLE ON YOUR WEBSITE????????????????????????
On Wed, Mar 17, 2010 at 2:07 PM, Er. Gopal K. Sahi <[protected]@gmail.com> wrote:
VIA E-MAIL, FACSIMILE & REGD. A.D.

Mr. S H Oh, Managing Director,

Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19
STEP 1...THROUGH .. <support.[protected]@samsung.com>,

DEAR Mr. Oh,

I THINK NOW THAT WE AS A FAMILY PURCHASED THE PRODUCT IN QUESTION UNDER INVOICE # 30973 DTD. 19TH JAN. 2010 BY MISTAKE & HAVING OVER CONFIDENCE IN YOUR CIOMPANY'/S PRE SALE & AFTER SALE SERVICES.

IT PROVES NOT ONLY PUSHING SUBSTANDARD PRODUCTS BUT FAILING IN SERVICES TOO AS PER INDIAN CONSUMER PROTECTION ACT 1986.


AFTER GETTING DEFECTIVE PRODUCT & REPORTING TO CUSTOMER CARE, HOW SELF WAS HANDLED WAS A EXTREMELY BAD EXPERIENCE..
THIS IS FOR YOUR INFORMATION SO THAT YOU ARE NOT GETTING A SHOCK ONCE SELF MOVE TO CONSUMER FORA AS PER CONSUMER PROTECTION ACT 1986.

AT 16/03/2010 COMPLAINED TO[protected] PUJA WHO DROPPED THE LINE ????????????
AJIT AT 10:45
HIMANSHU
TECHNICAL CELL PUJA
A PERSON VISITED & CONFIRMED THAT YES THERE IS & HE WILL REPORT TO HIS MANAGER.
IT WAS ESCALATED THROUGH GORAV AT 6:45PM.
ON 17/03/2010 ONE Mr, SHARMA MT.# [protected] CALLED AT 10:36 AM & CONFIRMED THAT HE WILL DISCUSS TOO.
SEEING SUCH ATTITUDE WHICH IS NON CUSTOMER FRIENDLY SELF WAS AGAIN FORCED UNDER THE CIRCUMSTANCES TO COMPLAIN TO C.CARE TEAM LEADER Mr. BIJU.
HIS HANDLING CUSTOMER WAS NEITHER EXPERIENCED NOR IMAGINED THAT TOO BY A MNC.
*********THIS ALL REFLECTS THAT NO BODY MAY BE QUESTIONABLE OTHERWISE CUSTOMER CAN NOT BE HANDLED THIS STUPID WAY.
***EVERY ONE SUPPORTING OTHER INDIAN TO SAFEGAURAD THEMSELVES.

LAST BUT NOT THE LEAST THERE IS ONLY ONE PORT FOR CONNECTING SATELLITE DISH & OTHER NORMAL AVAILABLE ACCESSORIES NOT CONNECTIBLE.

I LOOK FORWARD TO YOUR RESPONSE.

With warm regards,
{Efforts may Fail, But don’t fail to make efforts}
{{As Nothing is truer than truth}}

Er. GOPAL K. SAHI, B. Tech. 1971
Ex. GM - M&M, Dir. Hero Group