[Resolved]  Samsung — my lcd monitor still under warranty but not working and company doesn't have its part in stock

Address:

Maharashtra

RESPECTED,
SIR/MADAM

MY COMPLAINT NO IS [protected] FOR MY SAMSUNG 732 N PLUS LCD MONITOR FIRST THIS MONITOR STOPPED WORKING ON 11/10/10 AND SAMSUNG MECHANIC CAME TO ME HE CHECKED IT AND SAID THE TRANSFORMER BOARD IS NOT WORKING I HAVE TO REPLACE IT I SAID OK AS IT WAS UNDER WARRANTY AFTER THEY REPLACE THE PART AND JUST AFTER A WEEK AGAIN IT STOPPED I DON'T KNOW WHAT QUALITY PARTS SAMSUNG PEOPLE ARE GIVING ???? AGAIN I COMPLAINED 0N 22/10/10 THE MECHNIC CAME ON 23/10/10 AT 4.00 PM TO CHECK HE SAID NOW THE LOGIC BOARD IS NOT WORKING HE SAID I DON'T HAVE IT NOW BUT I WILL BRING IT TOMORROW BUT HE DIDN'T CAME OR CALLED ME ABOUT THE STATUS BUT WHEN I CALLED HIM AFTER 4 DAYS HE SAID PART IS NOT AVAILABLE IT WILL TAKE TIME SEE THE SERVICE QUALITY HE DIDN'T INFORM ME BUT WHEN I CALLED HIM AFTER 4 DAYS THAT TIME HE TOLD ME. AGAIN I CALLED ON 01/11/10 THEY SAID WE STILL DO NOT HAVE THIS PART ETC....AGAIN I CALLED ON TODAY 03/11/10 TODAY ALSO THEY SAID THE PART IS NOT AVAILABLE IT WILL TAKE 6 TO 7 DAYS MORE.AND TODAY IS 12/11/10 I CALLED THEM TODAY THEY STILL DONT HAVE THE PART WITH THEM. I FEEL THE SERVICE IS VERY POOR I WANT THEM TO REPLACE MY MONITOR AND GIVE ME A NEW ONE.WHEN SAMSUNG COMPANY DON'T HAVE THE ABILITY TO PROVIDE PARTS WHICH IS SHAMEFUL FOR SUCH A BIG COMPANY. PLS ADVICE ME WHAT TO DO?
THANKING YOU
AJAY KARIR
MOB NO. [protected]