[Resolved] Samsung — MANUFACTURING DEFECT IN WASHING MACHINE | |||
Dear Mr. Jung Soo Shin, President & CEO, This is with reference to SAMSUNG WACHING machine bought by us around 1 and a half month back from CROMA,MALAD. The machine started giving problems from the 1st day itself. There was water leakage, the clothes did not get dry effectively. We lodged a complain and Samsung representative attended it and repaired the machine he told us it is working fine now but if this comes again then you can ask for a REPLACEMENT of the machine as it might be MANUFACTURING DEFECT. This problem again started coming and we called up SAMSUNG but instead of listening to customer's complaint they told us that they cannot solve the problem, the problem must be from our end and they will not be able to help us on replacing the machine.The representative was so RUDE that it gave us one of the WORST IMPRESSION for SAMSUNG Brand. We purchased the SAMSUNG MACHINE as we trusted SAMSUNG brand and considered SAMSUNG in the same league as other brands but we find SAMSUNG's customer service to of very POOR quality which does not gel with THEIR image. I request the following from SAMSUNG on an urgnt basis: 1.Replace the DEFECTIVE machine with a NEW Machine of our choice and check it thoroughly before delivering it. We have also lodged a complain to CROMA and my complaint no to croma is 102/100710/Washing Machine/88128 My customer no is 9079096. Regards Hitesh Soni [protected] Read comments Washing Machines Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Croma — SAMSUNG WASHING MACHINE
Dear Mr. Ratan Tata,This is with reference to SAMSUNG WACHING machine bought by us around 1 and a half month back. The machine started giving problems from the 1st day itself.
There was water leakage, the clothes did not get dry effectively. We lodged a complain and Samsung representative attended it and repaired the machine he told us it is working fine now but if this comes again then you can ask for a REPLACEMENT of the machine as it might be MANUFACTURING DEFECT.
This problem again started coming and we called up CROMA but instead of listening to customer's complaint they told us that we will have to talk to SAMSUNG.
We then talked to SAMSUNG but they told us they will call back but have not call back again. We are now in a soup as the dealer says you go to manufacturer and manufacturer does not respond.
We purchased the machine from CROMA so they should effectively replace the machine, if we had to purchase it from SAMSUNG we could have directly gone to their showroom. We trusted TATA's brand and considered CROMA in the same league but we find CROMA's customer service to beof very poor quality which does not gel with TATA's image.
I request the following from CROMA on an urgnt basis:
1.Replace the DEFECTIVE machine with a NEW Machine of our choice and check it thoroughly before delivering it.
My complaint no to croma is 102/100710/Washing Machine/88128
My customer no is 9079096.
Regards
Hitesh Soni
[protected]