[Resolved]  Samsung — Mobile not working since day of purchase

Address:

South Delhi, Delhi

24.9.2010

sir,
Sub: Non working of Samsung Duos 259 Mobile Dual Sim Purchased on 17.9.2010 and since then it is not operative. Harassment made by your staff

Sir,

I am lawyer by profession and having two mobile numbers [protected] (TATA) , [protected] (AIRTEL) and for the two sim cards I purchased Samsung Duos 259 Mobile Dual Sim (CDMA & GSM) from Khushal communication at Khasra no. 261/1, Main Road Chattar Pur, New Delhi 110074 at around 8.30 pm on 17.9.2010 vide receipt no. 1590. I came back to home and the same mobile phone. The same mobile handset did not work. Thereafter I put it on charging for the entire day. I found that after putting it on charging it display message that charging is pause in order to avoid battery loss.

Despite placing it on charging it did not worked and thereafter on 19.9.2010 I called your customer care centre at [protected] and where my complaint was registered vide complaint no. [protected] and the customer care executive informed that technical expert will call me soon. After two-three hours I received a call from the technical team who told me to contact your service centre at SCO 35, Huda Market Sector 31, Gurgaon. I hired a taxi and when I reached the said place on 21.9.2010 then I was informed by somebody that this office has been shifted to shop no. 9, Furniture market, N Block, South City 1, Near Sector 40, Gurgaon.
I took a taxi and I reached to shop no. 9, Furniture market, N Block, South City 1, Near Sector 40, Gurgaon where was not entertained by anybody and after one hour when I took it hard then I was entertained by some jyotsna who was on reception. Thereafter I was given no. 25 and again after waiting for more than half an hour I was allowed to met the service engineer who told me that the set is not repairable and it is to be changed as it is a company policy that a set to be replaced with a new one if it shows any defect within seven days from the date of purchase of the mobile phone.

Again I approached to Ms. Jyotsna who refused to prepare any D.O. and accordingly I requested Mr. Pushpender to help me out. Mr. Pushpender asked me to wait for ten minutes and he took more than 45 minutes. Thereafter he again took the mobile to check whether there is any moisture or not inside the mobile. The service engineer found no moisture and he again recommended for issuance of D.O.

Thereafter I again approached Ms. Jyotsna who took more than 30 minutes in preparing the D.O. and when she was about to complete the same, she asked the charger of the mobile. I said that charger is at home. On hearing this she shouted that I have wasted her time. She said to bring the charger otherwise no D.O. will be issued. I said Mr. Jyotsna that I will handover the charger to the dealer at the time of giving him the said mobile. I also requested to mention the same on the D.O. but Ms. Jyotsna refused the same. I approached Mr. Pushpender but he also took me hard and said that he is unable to do any thing for customer like me. It took me more than three hour at the service station.
Thereafter I again went to the said customer centre today on 24.9.2010 by taxi but again the same drama occurred. I was directed to rush after every person and when I was not listened then I asked Ms. Jyotsna to connect me to the senior. Thereafter Ms. Jyotsna heard me and refused to issue saying that the said mobile set could not be replaced or no D.O. could be issued as seven days have already passed. It is submitted that the said mobile was purchased on 17.9.2010 at around 8.30 and today is 24.9.2010. As per calculation today is the seventh day but ms. Jyotsna told me a new method of calculation of days. She calculated 17.9.2010 as first completed day and according to him seven days have already been passed. Thereafter I again approached all person but did not get any help. Finally I requested jyotsna to connect me to some senior. She gave me contact no. [protected] of Mr. Sandeep who reiterated the same thing and said that I have to keep the said set and they will not replace the same at any cost. He said that it is company policy not to replace the set and not to entertain the customers like me. When I said to him that it is a case of deficiency in services then he told me he has seen many lawyers like me.
Finding no result I came back to home and writing this complaint to me. I have purchased the said mobile for 6600/- and thereafter I have spent more than Rs. 1600/- on transportation etc. excluding the wastage of my time.

Please imagine that if such kind of harassment can occur to a lawyer then what would be the fate of general public. Please take necessary action against your staff as well as do the needful to change the said mobile within three days from today failing which I shall be constrained to file criminal as well as civil proceedings against you.

NARENDRA SHARMA
ADVOCATE
52, JONAPUR, MEHRAULI
NEW DELHI 110047
[protected]
[protected]