[Resolved]  Samsung Microwave Oven — microwave not working

Samsung Microwave oven — Repeated request to customer care but no service

Complaint No [protected] dated 15 July 2008 at 1020 AM
Inspite of repeated requests no service is provided for the last two days. It was confirmed by the service centre that Engineer will arrive between 4 and 8 PM on 15th July, same was repeated on 16 july even today they have promised ;let us see their so called service which is required for a spoiled spare part already replaced few months back.

Sub: Irresponsible Customer Care

I had purchased a Samsung Micro Wave Oven on[protected] from your distributor
M/s Radionics Home Appliances, Kalpetta, Kerala, India. The model No. is Samsung Micro Wave Oven QW 71x.

From the date of purchase we had used this oven only for heating food and water. It was not at all used for its other capabilities like grilling, making of cakes etc. Some days back the inside coating had started to come off. I had complained this to your distributor and your representative had come to my house. He had taken photographs of the same and conveyed to us that he shall send this peculiar fault to his higher ups.

After some days I got an SMS from [protected] saying that my Complaint had been registered with BP No. [protected].

On[protected] at 9.55 PM IST your representative had called me. He conveyed to that since the guarantee period is over to fix the problem I had to pay nearly INR 2, 000/-. I had conveyed to him that cost of fixing the fault is not my concern. I don’t mind spending to fix the problem but whether the same fault will appear in future. I specifically had asked him to fix the problem but I want in writing from Samsung as to how and why this problem had occurred ?

Today ie.[protected] at 11.550 AM IST I got an SMS from [protected] stating that my call had been cancelled as Repair cost had not been approved by me. How ridiculous and irresponsible !!!

Pls. bear in mind that I am writing this letter NOT TO GET COMPENSATION or TO GET ANY FAVOURS FROM SAMSUNG. But I want to know how & why this had happened that too from an Internationally renowned Company like Samsung.

Hope you will look into the matter as this is a question of your QUALITY CONTROL and CUSTOMER SATISFATION.

Pls. feel free to call me at my mobile no.[protected]

Very Truly Yours
August 25, 2008
SANJAY RAJAN

Samsung — microwave oven not working

my oven not working.on 20/09/2008, i have given complaint at samsung custmer care.they asked me, that hand over the oven for repair.i have handed over my oven on 22/09/08.after 20 days[11/10/2008]they have repaired my oven, and given back to me.today[21/10/2008]again my oven not working.please take necessary action.

samsung microwave oven — Not working

I had purchased aSamsung Microwave Oven with Grill in 2005. Very satisfied till it was working. Suddenly on 25.09.2008 it stopped working. I complained to the toll free number. After about 10 days after innumerable number of calls some service man visited and said he will order for some part. That is the end of it. No body has then turned up till now after more than 20 days. The worst service I have ever seen.

The dealer at Shimla from whom I have purchased the microwave has shifted his bussiness and I am unable to get satisafactory service please guide

hi,

my friend gifted me samsung microwave owen in august 2008.after few month i made complaint to samsung customer care department on 1st feb 2009 & they provided me the complaint no i.e.[protected].after fwe days they came and ractified the problem, and told that some part are not working, and we will get back to you.after many reminder they didnot came back.than i called again and ask for replacment.i am still waiting.
now it has been almost three month.i have never seen such kind of customer care department.
my name is sharad sharma mob no. [protected]

Samsung/Microwave Oven — Not delivering the promised gift

I have bought one Convection Microwave Oven from CANVAS 2009, 22-Sep 2009, Jamshedpur, Jharkhand and was promised by the SAMSUNG representative at the fair that by booking order of Microwave Oven will fetch you with a BOROSIL Dinner Set. After buying the Microwave Oven they said that the gift will be delivered after five to ten days from SAMSUNG PLAZA, M/S ELECTROCRAFT.Bistupur, Jamshedpur But on 04.10.2009 the gift was delivered as a SAMSUNG Microwave Dinner Set. Problem is not that what is delivered, problem is what was promised and not fulfilled. It can be called as a marketing strategy for SAMSUNG but for customer it is a nightmare. It is breaking the faith with SAMSUNG.

S K Mishra
Sr Manager
Tata Steel
Phone No [protected]
[protected]
[protected]

Samsung/Microwave Oven — oven not working

I had purchased a Samsung micro oven from pai electronics Bangalore on 12-07-09 and it was not working from 25th and i had logged a complaint on 27th the complaint number is [protected]. Still my oven is not ready. I was wery much upset of the service of samsung because i have one mre samsung product with me it's washing machine.

This is my worst experience i ha dever experienced in my life because i am also working in a service industry.

Samsung/Microwave Oven — Bad working

I have purchased Samsung micro woven model no.G2739N-S Samsung authorized dealer. When they are installing in my house, the panel digital board has gone, and they replaced after 3 weeks. Again after 6 months, the same panel digital board is not working, I have given given complaint to my nearest authorized
Samsung service center M/s Sai Innovative Electronics, Aspen Towers, Resavanipalem, Vizag-530 013. They replaced the digital board charging service Rs.220/- vide bill no.8020 dated 16.6.2009. Again after two months, the same problem, they replaced for Rs.550/-(giving assurance for one year guarantee). Now My micro woven is not working.

Samsung/Microwave Oven — very very bad working

I have purchased Samsung micro woven Model No.G2739 N at Innovative Electronics, Aspen Towers, resavanipalem, Visakhapatnam-530 013.

When installing the woven, the digital panel board given complaint, and they are replaced the same after 3 weeks. Again after 3 months,in the month of June, the woven stopped with same problem, and again I given complaint and they rectified after charing Rs.220/-. Again after 4 months with same problem the woven stopped and I haven given complaint and rectified after charging Rs.585/- and assuring for one year guarantee. Now the woven is not in working condition.

Please help in this matter..

Regards
Tarakeswara Rao.
[protected]

samsung microwave oven — Not coming to install demonstrate since 1.5 months

I am Pankaj Srivastava working in Tata Steel .My address is Bungalow no.16,Joda East Township,Joda,District Keonjhar ,Orissa.Pin-758034.
I purchased a samsung microwave oven from M/s Sachdeva Sales,Bistupur,Tatanagar on 06-11-09.I was told by the dealer that the sales person from Samsung company will come with in a week or 10 days to my house & will install & demonstrate the product.But till today nobody from your company bothered about this.When asked about the same they reply that since election is going on in Jharkhand so the sales person can not come.And some times they tell that the sales person can not come to joda only for one product.He will come only when 3 or 4 products are bought in joda.This is really disgusting.If this is the guidelines of the Samsung company to the dealers or its salesman then the dealer must also be instructed to tell the truth at the time of selling your product that the sales person can not come to install or demonstrate unless there are sufficient no. of products sold in that particular area.Such instances brings down the impression of such a international company like SAMSUNG.
I have also purchased double door refrigerator of Samsung recently.But this incidence has forced me to think twice before purchasing any other product of Samsung companyin future.

The same kind of problem I have faced in Feb Month. Purchased a samsung microwave oven on 6th feb, 2010 from Relience Megamart Pune.
Samsung Executive came to my house for demonstration after making several calls and metal agony.
Customer care is also pathatic and they really have a stubborn attitude.
I have made up my mind not to go for samsung products and i request you to all not to purchase this organization's bloddy hell products.

I have faced problem in Feb Month. Purchased a samsung microwave oven on 6th feb, 2010 from Relience Megamart Pune.
Samsung Executive came to my house on 27th Feb, 2010 for demonstration after making several calls and creating mental pain.
Customer care is also pathatic and they really have a stubborn attitude and very rude. They do not know how to talk with a customer.
I have made up my mind not to go for any samsung products in future and i request you all not to purchase this organization's any bloddy hell products.

samsung / micro oven — Not responding for demo

I purchased a samsung micro oven from big bazar, Jamshedpur shop on dated 15th Aug'2010. But till date no home demo done as per promise. I already complained five times by telephone but no result found. So, kindly take the necessary action please. Thanking you.

D.sarkar
Address- A/91/726
UCIL colony Narwapahar
Jamshedpur
832107
Ph. No. [protected]

Dear Sir, I am constrained to say that after repeated request over telephone to the authorised samsung service center at panipat, haryana, phone no [protected], my microwave is yet to be repaired after one month, which is causing me lots of inconvenience.
I request you to look in to it.
Mr. gaurav bansal,
gandhi nagar
near vaish girls college,
samalkha panipat (haryana),
pin 132101
phone [protected], [protected]

Samsung — micro oven not working

i have complained to samsung service station at rourkela branch about my micro oven .they came and told to replace a part which was not available with them .they note down serial no and told me thAT THEY WILL BRING PART FROM BHUBNESWER.MY COMPLAIN NO IS 5011.3 WEEKS ALREADY PASSED MY MICROOVEN IS NOT YET RECTIFIED .KINDLY CHECK AND REPLY AS EARLY AS POSSIBLE.

samsung microwave oven — No after sales support

Ref - BP No [protected]
Samsung's after sales service is becoming a big question mark. I have one 4 years old microwave oven whose parts are not in supply and hence service centre has raised their hands. Does the compnay expect their products to be dumped instead of providing after sales support ???????

samsung owen — Samsung oven not working

My Samsung owen was attended by a company representative on 2nd july. He said the touch panel has to be changed and as it is not in the stock and would have to place an order, the product would arrive from Noida and it would arrive in a week. Three weeks have gone by but the touch panel has not yet arrived. Is this the type of service provided by a reputed company like Samsung

samsung microwave oven — installing the Oven

Complaint for not Installing the New Microwave Oven
I have bought a Samsung Microwave Oven on 25/01/2011 from Faridabad,Haryana,India .I have called up the Samsung Customer Care for installing the Oven and nobody turned for 3 months.Then again I called Customer care & informed about my complaint.Now,It's almost more than two weeks.
I am really Frustrated with the Customer Care and services you provide.

OH! "sorry as such you dont provide any services after purchasing".

So,Lastly i m tyring to contact you by mail .Please listen to your customer i[censored] really want to retain them. Iam really afraid how many days I have wait for a Service Call !!!!.

Neelam sharma
+91-[protected]

Samsung is worst company in giving Services...
I Think My Oven has been Swithced by another Old Oven While it was to Service Centre...
I had to Call for About 100 times before there First visit and then Another 100 times to get them back to my Problem...
I can Stop using Oven rather Purchasing a Samsung Oven...
Shobha Agrawal
[protected]