Show menu
FAQ FAQ Categories Categories Sign in Sign in

[Resolved]  Samsung - Mobile — Replace my phone

I Had purchased new SAMSUNG GURU 1410. (IMEA NO. [protected]) from samsung Aurhorized Dealer M/s Rediphone-Vadodara.Gujarat. on 24 Jan-2009 evening.

A problem occured on 1st Feb '09.I have complained the same to Samsung Super Service Centre at Vadodra. At first they promised me to give the phone, the same evening. However, I did not get my phone in the evening. On enquiring they said that they did not have the necessary software to repair my phone. They gave my phone back after four days.

However, the phone again stopped working on 7th March '09 evening. I gave the phone to Samsung service station ( Work order no. WA[protected]) on 9th March (8th march was Sunday).They again promised me to revert back by evening. (same thing 3 time happen, they always promised me but they never give my cell phone)

I have not got my mobile till date. They are neither replying to my mail nor are they giving proper reply on phone.I don't know when will I get my phone back.I have already asked them to replace my phone because of such harresment. But they are not agreeing.

I am very much troubled because of the phone. I spent my entire savings to buy the phone.I would have no trust on the existing phone even if it gets repaired, no trust even on SAMSUNG. I request you to free me of the harrasment and help me get justice.

I have the copy of 1-Purchaed Bill, 2-Warranty Card, 3-Slip from service centre and 4- I am sending that to samsung support mail copy.

As necessary documents.Please revert back at milan.[protected] if more documents are required.
Please consider my complaint.

Please also guide me if they return me the after repairing, should I take It back?

Milan Patil
Replace my phone
Replace my phone
Replace my phone
Replace my phone
Complaint marked as Resolved Aug 14, 2020
Complaint comments  7 CommentsShareTweet


It's worst quality of instrument he has received, it must be replaced or money back to him.
Replace phone immediately
This is rediculuos...this type of products should ne banned...they are just eating away customer hard earned money and not providing quality product for the same.

I have purchased the same model mobile...
I am facing the same problems...
I want that the mobile should be replaced
Dear Sir,
I purshased this mobile Samsung Guru E1410
I was very happy when i purchased this it was my dream phone
I listen to songs a lot and my friend suggested me to buy this phone
I was saving money to buy this phone...and a lot of other things also for it
But now i am facing a lot of problems with the phone...and i am fed up with the service centre
They are not able to give any solutions...
I thought only have this problem...but now i realise that there are many problems who are facing the same kind of problems...So i think you should do something in order to save your companys reputation and image
mobile must be replaced or money should be returned because it is under warranty and company is not able to complete the warranty.
ya, absolutely right. And also the draw back of this instrument is it is having basic media player which cant support continous play when we access the folders directly. we have to load them into play list. and that play list doesnt support to store more songs even though we have 2gb micro sd. simply it doesnt come into use. AND MAIN PROBLEM IS.. IT IS CAUSING EAR PROBLEMS. U CAN FEEL THE IRRITATION AFTER ENJOYING FEW NUMBER OF SONGS. AND I JUST SOLD IT TO 2ND HAND SHOP AFTER TWO DAYS FOR 1000/- LOSS. bcoz i never trust servicing centre. It is waste of time. when problem occurs just sell it. It is the best way that i used to follow.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Samsung India
    Customer Care Service
    Customer satisfaction rating
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information