[Resolved]  Samsung - Mobile — Replace my phone

I Had purchased new SAMSUNG GURU 1410. (IMEA NO. [protected]) from samsung Aurhorized Dealer M/s Rediphone-Vadodara.Gujarat. on 24 Jan-2009 evening.

A problem occured on 1st Feb '09.I have complained the same to Samsung Super Service Centre at Vadodra. At first they promised me to give the phone, the same evening. However, I did not get my phone in the evening. On enquiring they said that they did not have the necessary software to repair my phone. They gave my phone back after four days.

However, the phone again stopped working on 7th March '09 evening. I gave the phone to Samsung service station ( Work order no. WA[protected]) on 9th March (8th march was Sunday).They again promised me to revert back by evening. (same thing 3 time happen, they always promised me but they never give my cell phone)

I have not got my mobile till date. They are neither replying to my mail nor are they giving proper reply on phone.I don't know when will I get my phone back.I have already asked them to replace my phone because of such harresment. But they are not agreeing.

I am very much troubled because of the phone. I spent my entire savings to buy the phone.I would have no trust on the existing phone even if it gets repaired, no trust even on SAMSUNG. I request you to free me of the harrasment and help me get justice.

I have the copy of 1-Purchaed Bill, 2-Warranty Card, 3-Slip from service centre and 4- I am sending that to samsung support mail copy.

As necessary documents.Please revert back at milan.[protected]@gmail.com if more documents are required.
Please consider my complaint.

Please also guide me if they return me the after repairing, should I take It back?


Milan Patil