Samsung Mobile — BAD PERFORMANCE OF MODEL S 3500

Dated: 29.07.2009

Sir,

Re:- Replacement of Samsung S3500 set Colour Metalic
IMEI No. [protected]

Ref. my E-mail’s dated 27.07.2009 and 28.07.2009.

As you are well aware, I have taken cell of model S 3500 (Amir Khan fame), after taking this mobile I am getting lot of problems as referred in my previous E-mails. As per your advised, I have given it at Samsung Service Centre from where I received a Job Sheet (without number). As I think, every authorized Service Centre’s Job Sheet has a serial number but Job Sheet of your center has no number. Why?

It is very surprised that after handed over the handset to your Service Center, nobody contact to me till morning. I had called up today morning and the answer I got was my Set is OK. What the HELL is this. Am I mad or have a habit to visit your Service Centre for spent my valuable time with your executives. Why your Executives had not checked the Set in my presence after my repeated requests? This is the panic situation of mine, who wasted my valuable TIME than my spent money and my energy. I sincerely requesting you kindly look in to this and expedite matter, thinking You In My Position and arrange a new mobile handset for my S3500 mobile.

I have logged a compliant through your Customer Care (Request No. [protected]) and send e-mails to you regarding the non-performance of my Set and I quite surprised that I have not received any response from you other than your e-mails from your Customer Satisfaction Team with remarks that “thank you for your patience and we will contact you soon”. What is my ……. PATIENCE and what is your………SOON? Is it a DAY or a YEAR? Always, I contact to you, either on your Customer Care or your Service Centre. Actually, your money is not spent on this Set, and you are not facing any problem after purchasing this Set. I am facing, therefore, I contact you again and again.

Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act. I seek compensation for the mental agony caused due to deficiency in services and inconvenience faced due to purchase of this set. If no Serious Action is taken from any one I want my complete Money back, and I would prefer taking some other Brand.

Kindly do the needful and oblige.

Thanking you very much,


SHELLA
D-131, WEST VINOD NAGAR, DELHI-92

AREA SERVICE MANAGER ALSO PLAY A VILLIAN ROLE IN THIS PICTURE. HE NEGLECT TO LISTEN MY PROBLEM AND SHOW HIS BLIND FAITH IN HIS SERVICE CENTRE. MEAN TO SAY ACCORDING TO HIM I AM TELLING LIE.