Samsung Mobile — Bad Product & worst service

Dear Sir,

EMAIL's sent are copy pasted as below, yet no response from SAMSUNG
Please see to it.


REMINDER 5:
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung. M Phone is already with service centre(B 37/309, Nirmal Nagar,Canal Road,Dugri , Ludhiana, Punjab,India).
Talked to the concerned persons but there is no end to continuous hassasment
Phone is with service centre from past 15 Days.
Regards,
Sonal Preet Singh
[protected]




[protected] Forwarded message[protected]
From: Sonal'S <[protected]@gmail.com>

Date: Sun, Sep 13, 2009 at 10:17 AM

- Hide quoted text -
Subject: Re: Re: Fwd: Complaint - First experience with Samsung Mobile.
To: support.[protected]@samsung.com


REMINDER 4 :
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung. M Phone is already with service centre(B 37/309, Nirmal Nagar,Canal Road,Dugri , Ludhiana).
Regards,
Sonal Preet Singh



On Fri, Sep 11, 2009 at 2:24 PM, Sonal'S <[protected]@gmail.com> wrote:

REMINDER 3 :
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung.
Regards,
Sonal Preet Singh


On Tue, Sep 8, 2009 at 11:42 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

We regret the inconvenience you are facing with your Samsung product.

We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.

We can understand the time and energy you have spent on this issue and appreciate your patience.

Thanking and assuring you of best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.



------- Original Message -------

Sender : Sonal'S<[protected]@gmail.com>
Date : Sep 08, 2009 13:11 (GMT+09:00)
Title : Re: Fwd: Complaint - First experience with Samsung Mobile.


REMINDER 2 :
I have not recieved any cal from your representative. Kindly confirm. I want a replacement for the phone. Never expected such services from Samsung.
Regards,
Sonal Preet Singh


On Mon, Sep 7, 2009 at 10:48 AM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.


------- Original Message -------

Sender : Sonal'S<[protected]@gmail.com>
Date : Sep 06, 2009 19:29 (GMT+09:00)
Title : Fwd: Complaint - First experience with Samsung Mobile.


REMINDER 1.
Dear Sir,
No reply since past 7 days.Phone is already given to service centre( B 37/309, Nirmal Nagar,Canal Road,Dugri , Ludhiana) for Repairing, It is better that it gets replaced because we have no more trust on the reliablity of this phone.Refer the mail below.
Regards,
SONAL PREET SINGH
[protected]


[protected] Forwarded message[protected]
From: Sonal'S <[protected]@gmail.com>

Date: Mon, Aug 31, 2009 at 6:53 PM

Subject: Complaint - First experience with Samsung Mobile.
To: support.[protected]@samsung.com



Hello,
It is regarding the Samsung Mobile S 3500 i purchased on 20.06.09 against Bill No. 42455 From N K Electronics(Shop No. A1,Mandir Market,Mata Rani Chowk,Ludhiana) Bar Code No. *354556/03/048286/6*
The phone has been giving us regular problems from The day 7,i never expected such sort of problem from SAMSUNG Mobile.
Problem 1)
On day 7(from Purchase) The battery was low & it just turned off showing the message the battery needs to be charged, it never opened up. Only when i went to the shop again & explained what happened,they changed the battery & it started working,then i was advised to go to service centre as they can only issue under warranty battery. I went there & was issued the battery but now
Problem 2)
On charging the set becomes hot & service centre asked for 15 days time.again harrasement for us as we bought a new set & were exposed to samsung for the first time.
Problem3)
After 15 days i got the set & it was very rough,sliding was very hard etc,anyhow i started using it, i came to know that the battery back now is just 1-2 hours & after every 2 hours i need to recharge the set. Again harrasment for me.
Problem 4)
Anyhow i was adjusting & suddenly the speaker went down, music player working but not able to listen the calls. I managed few days like this & again went to the service centre for the neccary action & again got the mobile after 7 days.
Problem 5)
Now from past few days again the screen is very unpredictable & continuous problems are coming. Sometimes it works,sometimes it stops working,even when it works it is shaking,speaker is still not ok. I am not going to service centre because it is very difficult to manage urself without a phone these days.
In these just two months of purchasing SAMSUNG Mobile i have been so harrased & irritated with my mobile. Few were my friends were against buying SAMSUNG due to market reportation of complaints but i bought it anyhow.
Please look into the matter & kindly suggest if anything fruitful can be done as soon as possible.
Regards,
Sonal Preet Singh
[protected]