[Resolved]  Samsung Mobile — Supply of defective Mobile

Samsung — defective handset supplied

I had purchased a samsung cirby speed mobile from Vasant communications, C-47,main road,massoodpur market, vasant Kunj,New Delhi 70, phone[protected],[protected],
Right from the begining i have facing varoius problems on the hand set, battery back up improper, that is if i switch off mobile and charge it gives a talk time of 3 hours, if i switch on and charge it gives a back up of 1/2 hour, secondly broadband internet never worked, sms dictionary send wrong sms,frequent hanging slow response,
Since i my job involves extensive travelling and late working hours, and could not take it back to the Vasant communications, delhi, When i was back in mumbai , ihad taken it to samsung service centre in Mira Road, they checked and told me to keep the hand set for two days for observation, since my travel plan was fixed i could not give it to service centre, now i have taken to samsung service centre at mulund, Raj telecom shop no7,nirmala Apt. Dr.R.P. Road, Mulund west 400080, Ph[protected],for software upgarde and to check the list of problems faced, They have checked and told me that some part in the had set has to be replaced and to be tested, As on today it is at samsung service centre, It will be reaired and may be ready on 27/4/2010,

I have asked for a replacement hand set as the one supplied to me is a defective and a reapired hand set is supplied to me for the cost of new hand set, Also I feel i have been cheated by SAMSUNG Electronics,

the service centre says SAMSUNG replace the instrument only if the problem is reported within seven days, Within seven days how can a user of a new hand set learn all the features ? And it like an excuse given to cheat customers