[Resolved] Samsung Mobile — FAULTY HANDSET | |||
I AM ONE OF THE CUSTOMERS WHO HAS HAD A PATHETIC EXPERIENCE WITH YOUR COMPANY .LIKE A FOOL I AM RUNNING BEHIND YOU GUYS TO GET MY FAULTY DEVICE REPLACED .IT IS BEEN MORE THAN A MONTH NOW I AM CHASING YOUR SUPPORT TEAM AND CUSTOMER SERVICE TEAM CENTRE AT SANTACRUZ WEST .THE MANAGER MR MATHEW HAS CHEATED ME AS I TOOK A BRAND NEW HANDSET WHICH I HAVE HARDLY USED FOR A WEEK THERE WAS TWO MAJOR FAULTS OF BEEPING SOUND AND DISTORTION AND DISTURBANCE WHILE ON A NORMAL CALL.SO I TOLD HIM IT IS A FAULTY HANDSET I WANT IT REPLACED HE ASSURED ME TO GIVE HIM TWO DAYS HE WILL GET IT DONE ,BUT AFTER TWO DAYS I GET A CALL FROM THE SERVICE CENTRE THAT THEY HAVE RESTORED THE DEVICE I WAS NOT AT ALL HAPPY AGAIN I WAS GIVEN AN ASSURANCE BY MR MATHEW THAT THERE IS NO PROBLEM WITH THE HANDSET SO I TOOK IT BACK BUT NOW I REALISED IT HAS ONE MORE PROBLEM WITH BATTERY GETTING DRAINED MUCH FASTER . SO I WENT BACK TO THE SERVICE CENTRE INF THEM PLS CHECK IT THEY TOLD ME TO WAIT FOR 15 MINUTES TO CHECK HE BATTERY . I THEN CALLED THE MANAGER MR MATHEW AND TOLD HIM HOW IS IT POSSIBLE TO KNOW ABOUT THE ISSUE IN 15 MINUTES AND WHAT ABOUT THE OTHER TWO ISSUES AND WHY IS NOT THE COMPANY READY TO ACCEPT THAT IT IS A FAULTY DEVICE HE THEN AGAIN TOLD ME TO WAIT ANOTHER TWO DAYS .AFTER TWO DAYS THEY HAVE AGAIN RESTORED THE DEVICE. I INFORMED THEM I DONT WANT THE DEVICE AND THIS IS A FINAL WARNING STOP HARRASING AND REPLACE THE DEVICE.AS I HAVE SPEND THOUSAND OF RUPEES TRAVELING TO THE MERCHANT AND SERVICE CENTRE .ALSO THE SERVICE CENTRE HAS GIVEN A LOT OF MENTAL PRESSURE TO ME ALSO DAMAGED MY WORKING HOURS AS CUSOMER CARE IS CLOSED ON SUNDAY I HAVE SPENT HOURS AT THE SERVICECENTRE AND THE MERCHANT MOBILE POINT IN ANDHERI IRLA MUMBAI. SO I AM REQUESTING THE SENIOR AUTHORITY TO REPLACE THE FAULTY HANDSET ASAP OR REFUND MY ENTIRE COST OF THE HANSET IF IT IS NOT DONE I WOULD LIKE TO MOVE TO CONSUMER COURT FOR JUSTICE ALSO COMPANY IS BOUND TO PAY MY LEGAL EXPENSES OCCURED AND A COMPENSATION OF 50000 AS DAMAGES AND CAUSING MENTAL STRESS. SO PLEASE REPLY ASAP ON MY EMAIL AS I AM TOTALLY EMBERACED WITH THE EXPERIENCE FEROZ MISTRY [protected] SAMSUNG GALAXY S DUOS Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
I have purchased Samsung S 3500 in July '09. This is worst mobile I have ever used. In three months i have visited Samsung workshop thrice on Deccan Road, Pune. Everytime I visit, the technician asks me to keep the handset either for 24 hours or 48h hours. This is the only solution he provides to the other customers in queque as well. After getting the software changed, hardware changed my handset is looking three years old as there are scratches all over the mobile surface. Secondly, I have never got immediate solution. The technicians at the workshop are all insensible guys.
Reply
sir ihave problem with my ear phone jack
purchasin date of mobile[protected]
place sriganganagar raj
my address 7-8 shiv colony st no. 4 ward no. 38
sriganganagar
rajstan
contact no.[protected]
purchasin date of mobile[protected]
place sriganganagar raj
my address 7-8 shiv colony st no. 4 ward no. 38
sriganganagar
rajstan
contact no.[protected]
Samsung Mobile — Faulty Device
I bought a Samsung mobile - star touch- soon after it was launched. Since the first day it has been giving me trouble- theres voice loss. I cannot talk on the phone for even 2 minutes without the call being disconnected. In the 7 months i have had the phone- it has been given 3 times for a duration of more than 20 days each time to the service center- to no avail. They give it back saying its okay now but the problem persists. Inspite of the warranty- they are not taking it back. I have purchased a Samsung Mobile Set (Model No: SCH-(S379) Metalic Silver, from Durgapur( dt-21.11.09), and from the very first date I am suffering a drastic problem regarding networking. I have severally tested the network position at various locations and got the same result. The network never sustain for a continuous duration and always fluctuates and no call is possible at that phase. Say to complete a call for two minutes duration, there is a call break of 3 to 4 times. I have already contacted with your service centre but got no result. I am using other two samsung sets of your esteemed company and is very much satisfied, but to make a call with this set, it become a nightmare for me. According to outside expert opinion, there is an inbuilt networking problem with this set. In order to maintain a good relationship and keeping view of your esteemed companies goodwill/reputation, I expect a promopt initiative from your end.
Thanking you
CA Sumanta Chatterjee
M: No: [protected]
Thanking you
CA Sumanta Chatterjee
M: No: [protected]
Greetings of the day from one the customer of Samsung Mobile.
I bought Samsung mobile expecting excellent experience and service (if needed).
But it has been a disheartening and disappointing experience..... No sooner did I buy the mobile, it started giving me some or the other problem. I got it repaired several times. Some of the job sheets are attached here with. But still the problem remains unsolved.
Currently, my phone is at Samsung Customer Service Centre, Borivali, Mumbai from last 10 days and still no action has been taken on the same. Thanks to thier well trained staff in insulting and humiliating and fooling customers, its a nightmare to visit customer care.Customers are literally fooled......
I have submitted my phone for repair for 6th time.
Warm regards,
Vipul Laddha
+[protected]
I bought Samsung mobile expecting excellent experience and service (if needed).
But it has been a disheartening and disappointing experience..... No sooner did I buy the mobile, it started giving me some or the other problem. I got it repaired several times. Some of the job sheets are attached here with. But still the problem remains unsolved.
Currently, my phone is at Samsung Customer Service Centre, Borivali, Mumbai from last 10 days and still no action has been taken on the same. Thanks to thier well trained staff in insulting and humiliating and fooling customers, its a nightmare to visit customer care.Customers are literally fooled......
I have submitted my phone for repair for 6th time.
Warm regards,
Vipul Laddha
+[protected]
dear sir,
i bought a samsung galaxy s3 two days back and it has a faulty screen which is only visible in dark n during dark backgrounds i showed it in service centre but they said its ok n dint even tried listening to my complaint and the fone is damn slow........i really cant get more frusrated than this its total injustice towards me.......im feeling cheated from samsung........they could have given me a d.o. so that i could have recieved a new handset from dealer but they instead tried to escape from there.....the manager in turn was very rude and dint even saw the hanset and was out for three hours......i waited for him there n then he dint let me inside his cabin.......he gave me lame excuses........im not a fool who spent 38000 on a fone and now samsung is not paying me back for a faulty hanset........i agree its a minor problem but then also y shud i keep it.........problem is problem.......if anyone can help me then plsss help......im bhanu sharma ([protected]@gmail.com) [protected]
i bought a samsung galaxy s3 two days back and it has a faulty screen which is only visible in dark n during dark backgrounds i showed it in service centre but they said its ok n dint even tried listening to my complaint and the fone is damn slow........i really cant get more frusrated than this its total injustice towards me.......im feeling cheated from samsung........they could have given me a d.o. so that i could have recieved a new handset from dealer but they instead tried to escape from there.....the manager in turn was very rude and dint even saw the hanset and was out for three hours......i waited for him there n then he dint let me inside his cabin.......he gave me lame excuses........im not a fool who spent 38000 on a fone and now samsung is not paying me back for a faulty hanset........i agree its a minor problem but then also y shud i keep it.........problem is problem.......if anyone can help me then plsss help......im bhanu sharma ([protected]@gmail.com) [protected]
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