Samsung Mobile — Faulty mobile irresponsible service. Ready to file legal case
Sir I have purchased SAMSUNG GALAXY Y DUOS S6102 on 21 jan 2013 from allahabad. But after 2 months it stopped getting on. I give it to samsung service center and they said its the problem of faulty motherboard. they replaced my motherboard in 1 week.
That day I returned back to faridabad because of my job. I found out after changing the motherboard there are a lot of problems.
1-battery works only for 4-5 hours.
2-any battery of same model is not working in my handset but my battery works perfect in other same handsets. That means battery problem is not there. Something is wrong in my handset only.
3-normal temperature of battery of other handset is 30-38°C on standby and on charging its 38-42°C. But in my handset its always 39-45°C and on charging its 46-56°C which is dangerous.
4-if I switch off my handset while battery is fully charged, then after 8 hours it doesnt start. I have to charge it again to start it. But if I switch off and pull out the battery then after 24 hours also its fully charged. This also proves that problem is with handset not in battery because its perfect when not in contact with handset.
Now from 4th april 2013 I am going regularly to service center in faridabad. I mention all these problems but they didnt listen carefully and always doubts on my charger and battery. They reinstalled the software and also replaced the battery but the problem is still there. They are not thinking about this if there is battery problem then why this battery works in other handset for 2 days and 5 hours in my handset. They are giving stupid answers that I(me) dont know how to charge the mobile.
Sir please help me. I am running daily for this stupid mobile by taking half day leave again and again. Samsung say that we give 1 year free service. But does this means that if its free then we have to go their service centers for 1 year regularly.
Im fed up with this mobile. I want my money back or samsung replace this with new handset. Because I dont want to lose my job just because of this mobile.
Please help me sir
Thanks and regards
Pawan kr maurya
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