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Samsung Mobile — Faulty mobile irresponsible service. Ready to file legal case

Sir I have purchased SAMSUNG GALAXY Y DUOS S6102 on 21 jan 2013 from allahabad. But after 2 months it stopped getting on. I give it to samsung service center and they said its the problem of faulty motherboard. they replaced my motherboard in 1 week.
That day I returned back to faridabad because of my job. I found out after changing the motherboard there are a lot of problems.
1-battery works only for 4-5 hours.
2-any battery of same model is not working in my handset but my battery works perfect in other same handsets. That means battery problem is not there. Something is wrong in my handset only.
3-normal temperature of battery of other handset is 30-38°C on standby and on charging its 38-42°C. But in my handset its always 39-45°C and on charging its 46-56°C which is dangerous.
4-if I switch off my handset while battery is fully charged, then after 8 hours it doesnt start. I have to charge it again to start it. But if I switch off and pull out the battery then after 24 hours also its fully charged. This also proves that problem is with handset not in battery because its perfect when not in contact with handset.

Now from 4th april 2013 I am going regularly to service center in faridabad. I mention all these problems but they didnt listen carefully and always doubts on my charger and battery. They reinstalled the software and also replaced the battery but the problem is still there. They are not thinking about this if there is battery problem then why this battery works in other handset for 2 days and 5 hours in my handset. They are giving stupid answers that I(me) dont know how to charge the mobile.
Sir please help me. I am running daily for this stupid mobile by taking half day leave again and again. Samsung say that we give 1 year free service. But does this means that if its free then we have to go their service centers for 1 year regularly.
Im fed up with this mobile. I want my money back or samsung replace this with new handset. Because I dont want to lose my job just because of this mobile.
Please help me sir
Thanks and regards
Pawan kr maurya
[protected], [protected]
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

mobile service — irresponsible service

hi

i file request for migrtaing my prepaid connection([protected]) to postpaid( 444 plan) on afternoon of 7 december 2007
sir i submitted all required formalities and my verification is also done but service is not activated yet. From last two days i call several times to customer care executive but they don't give any meaningful information ( most of the time they told that they have some technical problem) after talking several times to your customer care executive I request to talk some senior official then they tolrate me (said that they are busy in meetings)
i want to know why you hurt the consumer this way today I feel that it was my mistake to take vodafone connection
So sir I want some written explanation regarding all about this.
My all conversation is done by my number([protected]).
waiting for your reply........

Samsung Mobile — Faulty part

I have received faulty handset accessory, I have launched complaint in samsung's website 6 months ago, three times i have seen service center. service center says it (part) is not in warranty but company says its in warrantry. my handset is in warrantry, service center is asking money for changing..what do i do??
Dear Pawan,

Fight for replacement or money back.

I am also facing manufacturing defect with new Samsung Galaxy Grand. And they are not ready to replace it with new phone.

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    Customer satisfaction rating
    45%
    Complaints
    13544
    Pending
    855
    Resolved
    5925
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002