[Resolved] Samsung Mobile — Galaxy Grand : Issues with the handset | |||
I AM SUHAS D. I USING SAMSUNG GALAXY GRAND. I HAVE NEVER FACED SUCH A BAD EXPERIENCE WITH SUCH A HIGH END MOBILE. THE MOBILE WENT IN TO MAINTENANCE MODE. SERVICE CENTER REPAIRED IT AND IT STARTED WORKING. HOWEVER AFTER REPAIR IT STARTS GETTING HANG. SERVICE CENTER AGAIN UPDATE THE BINARIES AND GAVE IT BACK TO ME STATING THAT ITS UPDATED NOW AND SHOULD WORK PERFECTLY. BOTH THE TIME I SUFFERED DATA LOSS. AGAIN THE PHONE PERFORMANCE IS NOT UP TO MARK. PHONE IS GETTING HAND WHILE USING APPS & CALLS. PATHETIC NONPERFORMANCE. MOBILE GETS HANG OR SWITCH OFF AUTOMATICALLY.I NEED TO CHECK EVERY 10 MINS WHETHER THE PHONE IS WORKING OR NOT. I AM VERY UPSET WITH THIS HIGH END SMART PHONES WORST PERFORMANCE. IT SEEMS A BIG MISTAKE TO MIGRATE FROM BLACKBERRY TO SAMSUNG MOBILE WITH UNRELIABLE & POOR PERFORMING MOBILE HANDSET. THE CUSTOMER SUPPORT FUNCTIONS ARE INADEQUATELY EDUCATED ABOUT THE PRODUCT. DIFFERENCE OF STATEMENTS FROM DIFFERENT SERVICE STORES. SAMSUNG TALK ABOUT SMARTPHONE EXPERIENCE REDEFINED. I SEE A SMARTPHONE EXPERIENCE UNDEFINED WITH GALAXY GRAND. SUHAS [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Poor quality of Samsung Galaxy Grand
Reply
I have received call from Mr. Ashok Rag from Samsung India, Delhi Office with regards to my complaint in last week. Fortunately, he listen to my issues. Usually the Service Center Executives will never listen to customers and their first objective to put blame on customer and charge them for the services. Mr. Rag told me to use the phone for next 2-4 days and help with the feedback. However he didn't provide me contact number to provide feedback. Then I contacted the Service Center for the 4th time to provide feedback and check if they have contact number for Ashok Rag. Same experience repeated. The Service Center Executives blasted me withe number of irrelevant blames. Finally I speak with the Manager and explain him the case again. He also gave me some irrelevant solutions like stop contact sync and use the phone for better performance as google servers issues causes the performance down on phone. This time blame is on Google. He also advised me to use phone without google sync account. I used the phone for next 2 days. I had experienced the worst experience of my life with my smart phone. Phone performance was total disaster. Most of the functions didn't work. 5th time I went to the service center and narrate the disastrous experience to the Manager. He agreed to send the phone to the Company for testing and investigation purpose.God know what will happen next.
Few Questions to Samsung
1) When you have so may flaws in your product why did you release the product?
2) Testing and investigation at the cost of customer time and money?
3) Service Center Executives should have curtsy to listen to the customer complaints rather blaming and accusing them even though they are not technically sound as they are.
After shelling out 21.5K from pocket, I am able to use the phone for continuous duration. Seems cheated.
Contact me Mr Rag.
Thank You
Suhas Dhumal
[protected]
Few Questions to Samsung
1) When you have so may flaws in your product why did you release the product?
2) Testing and investigation at the cost of customer time and money?
3) Service Center Executives should have curtsy to listen to the customer complaints rather blaming and accusing them even though they are not technically sound as they are.
After shelling out 21.5K from pocket, I am able to use the phone for continuous duration. Seems cheated.
Contact me Mr Rag.
Thank You
Suhas Dhumal
[protected]
I purchased galaxy grand 3 weeks ago... n it hangs a lot.. get restarted by itself.. worst choice i must say.. :( :'(
It was better to purchase galaxy s3 instead of grand..
Note:: I am a tester to and delivering a stuff without full testing makes companies image down.. huhhh
It was better to purchase galaxy s3 instead of grand..
Note:: I am a tester to and delivering a stuff without full testing makes companies image down.. huhhh
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