Samsung Mobile Handset — SELL OF MOBILE SET BY MISLEADING ABOUT FEATURE

Address:

West Bengal

I was searching for a dual sim CDMA+GSM mobile handset with 3g feature in GSM. I contacted a Samsung Hub named Savera Marketing Agency P. Ltd., 71, Bentick Street, Ground Floor, (G C Avenue Crossing), Kolkata -13. Miss Manisha (technical trained staff of Samsung) there guided me about Samsung Galaxy Ace Duos. She told me that the mobile works on both CDMA & GSM sim and also runs with 3G facility with 3.1 mbps speed on both the sims. I then bought a Samsung Galaxy Ace Duos mobile from Savera Marketing Agency P. Ltd. (Invoice no. BH-SAM-RI-01372 dt. 14.03.12). Returned home, I cheked that 3G does not work on any sim. I use MTS cdma and BSNL/vodafone gsm sim but 3G does not work on any sim.

As my residence is far away from the above shop, I cannot go there regularly. However I again went to Savera on 19.03.12 (taking leave from my office) and returned the mobile for the above mentioned reason. Miss Manisha told me that she will talk with the company.
In the next week, again I took leave from my office and meet Miss Manish. She told me that she was earlier infromed from company person that the phone runs with 3G facility on both cdma and gsm sim but later she came to know that 3G facility is available only with CDMA sim. But, the phone does not support 3G facility even on CDMA SIM.
I then request her to allow me to change the mobile with any other model with higher price against paying the difference amount. She told me that she will dicuss with company person regarding the same. But the matter is still pending and the handset is lying with the dealer. I reiterated to him that I do not want my money back instead I want to buy a different model of Samsung Mobile handset with 3g facility by paying the difference amount, if any.
Then I lodged a complain to Samsung Customer Care with the above details (Complain no. [protected] DATED 18.04.2012) and requested them just to allow exchange of the handset with another model but they have nto taken any decision till now but repeatedly tell me to wait, they are considering.