[Resolved]  Samsung Mobile Innovate Model I8510 — Phone is dead in 2 months of purchase ...

Samsung — Mobile dead within 1 month

IHi Team,

I have purchase Samsung mobile model no. S5200 on dated 17th July’2010 from Alfa Electronics (Vile Parle – W) but on 15th August’2010 the mobile was completely dead, I have call Alfa Electronics but they said to visit nearest Samsung service center so I have visited to Fraslin Tech Care Pvt. Ltd. (Samsung authorized service center), Mira Road – East on their request I have submitted my cell phone with them as per work order no. 1637 on dated 17th August’2010 and they have confirm to collect the same on 28th August’2010 but when I visited there again on 28th August’2010 they said mobile “mother board” have some problem and it will again take 10 days so please come on 5th Sept’2010 and even that’s not confirmed.

I try to contact Samsung call center to lodge official complaint but Mr. Madhusudhan said it’s not under our area, so please contact Mr. Rahul but when I tried to contact Mr. Rahul’s cell phone was switch off till date but after calling again and again they taken my complaint as per Ref no. [protected] and ensure me that customer care executive will call me but till date I have not received any call.

I hope will get justice.

Regards,
Anup Varak

I met with the management team at mobileInnovate, reached at their website, www.mobile-innovate.com, about creating a mobile engagement strategy for our company. Their CEO, Rick Chandler, has absolutely ZERO experience in this industry and struggled to identify event the most basic concepts having to do with mobile, engagement, loyalty or technology for that matter. It looks like he's a glorified reseller for Relevance Media, which appears only to be a database management company. VERY disappointed and wasted a lot of our time.