[Resolved]  Samsung Mobile J610 — unsatisfactory work of service centre

Dear Sir/Madam,
Present world is full of compitition and quality. Where every company is try to attract the customers
in all the possible ways and doing unexpected and unlimited service to the customers. But i am very sorry to say that samsung service centre has failed to do the prompt service.
I bought a mobile J610 from universal show room on 11.9.2008. on 6.8.2009. The problem of blank
display started. i went to the service centre at hi tech service centre. at anna nagar. chennai. they gave
me a job card manually written without any work card number on 7.8.2009. they told to come after a week. i was informed that the parts have not come to the centre. they told to come after four days. I went after four days . They gave me the mobile and told that it was ready. Unfortunately when i checked
i was surprised to note that the mobile was in the same condition. They are not even taking the pain to see and ckeck the problem. the phone was taken back and told that come after five days. i went on 26. 8.2009. again they told that the phone is not repaired as the spare parts have not reached. The person who is dealing the case is Mr Jagan. today when i contacted the person he switched the mobile.

Till now i did not receive the mobile.I dont know what to do . I request u to kindly replace the mobile. I am a samsung customer since 2000. I have washing michine. Dvd, tv, mobile 3 no. all samsung make . But this incident has broken my heart and i am forced to lose the confidence from the company.

pl do the need ful

A HEMANT KUMAR
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ADDRESS ; NO 21 PALAVEDU ROAD,
MITTANAMALLI. IAF AVADI,
CHENNAI 600055
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