[Resolved]  Samsung Mobile — Worst service

Address:

South Delhi, Delhi

I’m using Samsung S8300 since last 1.5 years but now I start facing camera problem in my handset and for which I went to Samsung service centre on 28th December 2010 in Kalkaji New Delhi 110019. There they took my mobile and committed me that they will get repaired it within 15 days. And in between I had not received any confirmation call from your service centre, when I went to your service centre on dated 18 January 2011, I was shocked that my handset was in same condition as it was before. They had returned my handset by saying that they don’t have desired parts to repair my handset. I took my handset and came back to home and when I switched on it. I found that Samsung service centre engineers even not affixed my handset panel properly due to which my camera button is also stopped working. Even after all that I had again given my handset to Samsung service centre in June and they had returned it to me on 2nd July with my LCD replaced but gifted me with one new problem that whenever I press my lock key my handset awake by own as it is not properly functioning. On next day on 3rd july I told Samsung service centre manager about same but he is not ready to agree with me and said that my handset already had this problem. I agree if I had this problem in my handset why it would be not told to me. Even at the time of submission of my handset they had given me estimate of approx Rs.[protected] for replacing LCD even after that they had replaced one more part in my handset without my concern. When I told them to repair it then they told me that for this problem they need to replace my handset mother board and for which cost half of the mobile handset cost. If my handset had such a critical problem than why would they let my waste money on lcd replacement and all. I had very bad experience with Samsung even after purchasing such a costly handset. I don’t know how they people will treat with the customer who used to buy their economical handsets. Samsung service centre executives don’t have manners of how to talk to the customers even they are ready to fight. Its not all, I had done mail to customer care of sumsung on 7th July and in reply they told me that they had forwarded my issue to their department but yet on 18 th july I didn’t get any mail or call from them. What I can I say to their employees, service centre, if their customer support are all time sleeping. I suggest please do not buy Samsung handset they are providing very poor service. They used to replace the part with which problem exists rather than taking any solution to repair it. I had attached their mail & payment slip.