[Resolved] Samsung / Mobile Phone — Worst Service by Samsung Mobile Centre at Trichy (Vishnu Electronics) | |||
Worst Service by Samsung Mobile Centre at Trichy (Vishnu Electronics) I had ealier reported complaint about bad service by Samsung Service centre at Vishnu Electronics (Trichy-Tamil nadu) for my Samsung SCH-M569 handset as written below.Later I got a call for Samsung Service Centre for trichy Region Mr.Raju. He took all details from me and later promised that he will get back to me in 2 days or and he requested to me that incase he forgot he will get back to me.As expected after 2 days I had to call him for the status, but he replied that he has escalated the case to his seniors and will get back to me as he gets a report from them.But as usual he didnt reported , and I called him again.The same continued for around 15-20 days that he always said that he will call back, but apart from the first call he never called me back. The last call was around 10 days back and he said that as a customer I have to bare half cost for Speaker replacement, Later he again said that he will call back,but till date he hasn't and I can bet that he must have forgotten about he.Such is the service by Samsung Mobile. work order no: 13404 Dt: 01/03/2010 service centre details given below. VISHNU ELECTRONICS 30/62, PATTABIRAMAN PILLAI STREET, TRICHY-620 017. PHONE:[protected] E-MAIL: [protected]@gmail.com CellNo:-[protected] my Email id:[protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18886
Pending
0
Resolved
11172
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
------ here is my another complaint to Vishnu Electronics Trichy
To M/S Vishnu Electronics
Work Order No : V112
As directed by the SAMSUNG H.O Chennai, i had handover the SAMSUNG Mobile model: B5310 which i bought before 1 month to the Samsung Authorized Mobile service center - Vishnu Electronics, 4th Cross Thillai Nagar, Trichy, Tamil Nadu, and the problem was it doesn not recognize the SIM and Memory Card and which i had given before a 10 days of time. I am did not get any call from the service centers as the promised me that they will inform in a 3 stipulated days of time explaining the problem also from my side i was trying to reach out your office number, it was also not working. Finally i went directly to the service center despite from my place (at Karur travel of 2 hours to Trichy), which i don't have a service center at Karur, there was no response at the reception where i directly went to the Software Engineer and inquired about the status of work. I was shocked to hear that the order was not done to my mobile missingly, but whenever i tried to reach them ( more than 2 - 3 times a day) they give me wrong bluffing information. Just before 5 minutes i was in conference with the reception saying it would take another 10 days for new order of mother board.
Please seriously take up this issue from your side and I believe the all the staff level information is not taken up to the authority, take this not as a complaint and kindly provide us a solution at the earliest, If the same exists, I am going to sue a complaint at your service center.
I need a reply or an acknowledgment mail for the same,
Vijay Anand.L
[protected]