[Resolved]  Samsung Mobile Phones — SAMSUNG DUO WORLD PHONE

Address:

Khordha, Odisha

COMPLAINANT: V J RAO CHINTAMANISWAR BUDHESWARI POST BHUBANESWAR-751 006,
ODISHA

COMPLAINT AGAINST: SAMSUNG MOBILES, TATA INDICOM TRUE VALUE HUB

COMPLAINT:

IT WAS DURING 1998, I PURCHASED SAMSUNG DUO WHICH HAS BEEN INTRODUCED INTO THE INDIAN MARKET WITH TIE UP FROM TATA INDICOM WITH MUCH FANFARE. THIS MOBILE HAS BEEN CLAIMED AS IF IT WORKS WITH TWO SIMS ( STANDBY) OF BOTH CDMA AND GSM. I PURCHASED THE HAND SET FOR NEARLY 15150/- (FIFTEEN THOUSAND ONE HUNDRED AND FIFTY) FROM TRUE VALUE HUB OF TATA INDICOM, BHUBANESWAR ALONG WITH A TATA CONNECTION FOR CDMA SLOT AND AIR TEL CONNECTION FOR GSM SLOT. FROM THE DAY ONE I COULD UNDERSTAND THAT THIS HAND SET IS STILL IN TRIAL STAGE AND IT'S BATTERY LIFE AND SOUND QUALITY IS VERY VERY POOR. DESPITE OF MY REPEATED VISITS TO THEIR SERVICING CENTERS, I COULD NOT GET ANY RELIEF.

ADDING WOES TO MY PLIGHT, IT WAS DURING LAST YEAR, WHILE TRYING NEW SIM CARD OF TATA INDICOM, I CAME TO KNOW THAT THE SAMSUNG DUO HANDSET IS NOT HAVING VALID IMEI AND IT CANNOT WORK WITH IMEI COMPLIANT SERVICE PROVIDERS. ON BEING CONTACTED, I WAS ASKED TO SEE THE SERVICING CENTER OF SAMSUNG WHO ADVISED ME TO GO FOR IMEI NUMBER FOR WHICH THEY HAVE TO MAKE SOME TAMPERING WITH THE SOFTWARE AND IF WE ARE LUCKY THE HAND SET WILL WORK OTHERWISE, IT MAY CRASH. HE ASKED ME WHAT TO DO? I PREFERRED TO DISPOSE THE HANDSET IN GARBAGE RATHER THAN GOING FOR A FAKE IMEI NUMBER.

WHO SHOULD BE HELD ACCOUNTABLE FOR CHEATING THE CONSUMERS BY SELLING CHINESE MADE HAND SETS LABELLED WITH SAMSUNG? WHETHER IT IS SAMSUNG OR THE TATA INDICOM FRANCHISEE "TRUE VALUE HUB", WHO SHOULD BE MADE ACCOUNTABLE FOR THE LOSSES SUSTAINED BY ME?

CONSUMERS BE AWARE!! WHETHER IT IS SAMSUNG, LG, OR SOMETHING ELSE., MAJORITY OF THEIR COMPONENTS ARE SOURCED FROM CHINA AND UNLESS YOU CHECK FOR AUTHORIZED IMEI NUMBER, YOU ARE VULNERABLE. PLEASE BE AWARE!!

V J RAO
38, CHINTAMANISWAR
BUDHESWARI POST
BHUBANESWAR-751 006