Samsung Mobile — Poor Service in Warranty Period | |||
It is very shame for Samsung like a reputed mobile brand company that in your Customer Care Office did not have correct records about my Windows Mobile. Your Customer Care Engineer cannot track my mobile details from your computer records, where I already given all the details of my mobile. From me, your service engineer wanted to know all the service details with job id numbers. So you can understand that I have to share all the service details which are your records. Ok… no issue… I am always ready to share all those things with you regarding my phone. Please note down the details Mobile Model: Samsung Windows I8350 EMIE No: [protected] SL NO.: RQ4BC51733A Date of Purchase: 20/03/2012 Sl No Date of Submit for Repair Problems found Job ID No. Service Center Name & Location Received after Service Service Details Customer Name Mobile No Remarks 1 [protected] Touch Screen not work [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] Good Service 2 [protected] No network and auto off [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] Good Service 3 [protected] No network [protected] Excel Service, Asansol [protected] S. Das Gupta [protected] 4 [protected] Phone auto off, no power on Excel Service, Asansol [protected] S. Das Gupta [protected] Poor service and Harassment Started 5 [protected] Hang and auto restart [protected] Mobile Technologies, Chennai [protected] Reinstalled Software Bishnu Pada Das [protected] I lost my data & phonebook , they did not ask for backup 6 [protected] Hang and touch screen not work [protected] Mobile technologies, Chennai Still in Service Center Mother board replace Bishnu Pada Das [protected] After all these things, I am really puzzled about Samsung mobile and Customer care. From last few days it is my duty to call your 24 hrs customer care office and send mail to Samsung support and you (CEO) also and receive a call from your customer office. I already spend my lot of working time and money also for this mobile service. For your information, from the starting: Total Mail: 6 Nos. Service Center Visit: 6 times in Asansol and 3 times in Chennai Money Spend: 3 day salary for leave to reach your service center (Now I am in probation period, no leave) Rs. 1478.80 x 3 = 4436.00 Car fare: Rs. 430 x2 times = Rs. 860.00 x 3 days = Rs. 2580.00 Call charge for Customer Care: L/S Rs. 100.00 Total I was spending: (4436 +2580+100) = Rs. 7116.00 **all the documents (Leave Letter, Car Fare) I will send to you with consumer forum. Now I am not interest in this phone, better I will parches one new mobile of others brand. Otherwise I have spent more money and time for this mobile. So, my request you to please pay first these amounts which I already spend for this mobile to contact you and reach your service center and then whatever you take dissection what do you want to do about my phone. Thanks & Regards Bishnupada Das [protected] Was this information helpful? | |||
 5 Comments | |||
Comments
Samsung Mobile (samsung Star) — very bad services in warranty period
Hi,I bought Samsung star few months back and its still under warranty period. The problem is that its hadsfree is not working, when contacted the service centre of samsung in ghtakopar (MUmbai) they said they dont have in stock. I been calling them from last 2 month and get the same answer that they dont have in stock. I even called up customer services of samsung then the guy said that technical people are busy and they will call me with in 2 hour, but today even after 2 days I did not received any call from them.
The hadsfree needs to be replaced by new handsfree.
Now please let me know what to do?
Samsung Mobile — Warranty
Dear Sir,i have purchase Samsung model S3310 on 4th January 2010
Today i went to Samsung Service Center at jawahar char rasta, Maninagar, Ahmedabad.
The persons of the company respond me that this key pad change will not come into Warantee
Before 1 month i went over there for the Speaker and battery of the same phone the same reply i got from them.
So, I and other user of the Samsung phone of my friends want to get clear from the company that what is your policy
What are the things come and not comes you must have to clearly state on the sale of their phones at all the shops
Very bad services provided by the people they embarrass all the customers.
Kindly take immediate actions towards this company
Otherwise i will file the case into Policestation
Samsung — Poor Service provided in warranty period
I bought a Samsung Microwave oven in first week of July'10. In a month only it had some problem. I called customer care and they sent a person to diagnose. He diagnosed and said it need some part to be rplaced and he is going to come in 2 days. He never turned up. I waited for a week and called customer care again. They said they will send the engineer after two days. The day when engineer was supposed to come I called the customer care 5 times and every time they said that someone will contact you in two hours. That day was weekday and I took leave for that. The problem has not yet been rectified.If they don't provide the services in warranty period, what is warranty for? Kindly, help me.
dear sir,
i have purchased a samsung mobile no S3310 in the month of feb.2010.after some period i got some problem of network.I show the problem to samsung service centre (nasik).it take 15 days to repair the cell phone.but after a week i got some other problem of voice.i gone to the service centre (laxmi nagar, vikas marg, near state bank of hydrabad), they checked the cell phone and told its not in warranty.its repaired by some other place.i am really scared of buying a samsung mobile phones now.your service provoiders are missguiding people.they are ok with the people who fight with them.my cell phone is under warranty and i am not getting it repaired by your service centre.what is the solution.
shahbaz akhter
[protected]
[protected]@rediffmail.com
i have purchased a samsung mobile no S3310 in the month of feb.2010.after some period i got some problem of network.I show the problem to samsung service centre (nasik).it take 15 days to repair the cell phone.but after a week i got some other problem of voice.i gone to the service centre (laxmi nagar, vikas marg, near state bank of hydrabad), they checked the cell phone and told its not in warranty.its repaired by some other place.i am really scared of buying a samsung mobile phones now.your service provoiders are missguiding people.they are ok with the people who fight with them.my cell phone is under warranty and i am not getting it repaired by your service centre.what is the solution.
shahbaz akhter
[protected]
[protected]@rediffmail.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Samsung — Service with warranty time
This is “Ravi” from Hyderabad, I bought a Samsung window A/C on 2006, so I have 5 years warranty, A/C stopped working on 10th April 2009, so I logged a complaint on 18th April 2009 through Samsung help line, my complaint number is [protected],No service man come for repair or even not visited to my home, so I called to customer care on 20th April 2009 for finding status on my complaint, they said “here we have a feedback from our service center i.e. already visited to customer house. Need to take his A/C to service center.
This is very very fraud and misguiding the customers.
Even after I told ever thing to customer care people through phone and even I had emailed also.
Still now 24th April 2009, they not yet responded.
And one more thing we can find out from customer care is, when ever you call to Samsung customer care it will delay like anything to connect executive, suppose after connecting to executive immediately it will discounted.
I think they purposely they manipulating those things.
For this complaint, I have spent my valuable time and money.
How to go through consumer court, please help me.