Samsung Mobile — prob in handset and worst customer support

Address:

Mumbai City, Maharashtra

Dear sir,
i am sushil khosla from mumbai. I purchased 2 handsets of samsung galaxy y pro duos young GT-B5512.
1- from magnet store, sion circle, mumbai
2- from divine cellphone services sion circle, mumbai
the one we purchased frm magnet store is working good which is using my younger brother.
but the second one that i am using was purchased from divine cellphone services, sion circle mumbai was the worst purchase of my life as i am getting problem in connecting that handset to the pc for internet usage. i called up ur customer service so many times as u may chk the details but none of the agents was able to solve the prob.
one o[censored]r very stupid cce arranged a call back for me frm tech support dept on ur convenient time not mine (whats the fun of that while i was in my working time and on the way) finally i calldp your cust service today i was very disappointed. i am feeling sad to say u hav very bad people in ur customer support team who disconnected my phone call twice saying that they r not getting me and disconnected within 5-10 seconds. i can tell you the names also firstly pushp lata then one more agent (dont know name) and arun at the third time did the same and disconnected my call saying the same thing but trust me i am using the best network provider and never get any trouble fourth tine while i called up from diff mobile no (same service provider) ur cce picked up and assisted like talking with a new customer..i had complaint about those three cce to one of so called senior name surjit but he said there is no call record registered in todays date with my name and phone number ( i have the recordings also i[censored] want)..trust me ur stupid customer service agents are not working properly for what the are being paid..
see sir i am fed up of samsung and never recommend anyone in the future after this disappointment as u people are not able to solve a little prob o[censored]r handset of worth rs 10,000 and ignoring while a customer calles up for support..and its happening for last more than 1 month..
i just wanted to inform you about this rest is up to you folks to find out and solve..at least provide the proper service i[censored] people are selling something with commitments.
and kindly note my problem of handset is still there unsolved..
thanks a lot
sushil khosla (mumbai)
[protected]@gmail.com