[Resolved]  Samsung Mobile — Request for replacement of my handset

Address:

North East Delhi, Delhi

Dear sir/mam

My self Pradeep Kumar, i have purchased a Samsung mobile having its model no:C3262 (Neo Duos) and its imei no:[protected] on dated:09th May 2013 time 8:32 PM from JRJ BIG HUT, Dilshad Garden, Delhi-110095.

It worked properly for one week after that it got a restart problem when i drag the notification window down it has restart many times in a day. i had given my phone to authorised samsung mobile service centre at (Maa Vaishnavi Services) U-157, 1st Floor, Opposite Metro Piller 29, Near Laxmi Nagar Metro Station, Vikas Marg, Shakarpur, Delhi - 110092. They people said its a software problem they update my software two times but no resolution till today m suffering from same problem. They did not pick my phone call i called many times. i want to replace my handset.

I am requesting to your goodself considering it as a priority one & rights of a consumer do kindly initiate necessary disciplinary action against the said service center,so that I can replace my handset or repair it perfectly & the rights of a consumer can be saved. Requesting your prompt action soonest possible.

with thanks & best regards
Pradeep Kumar
[protected]
[protected]