[Resolved]  Samsung Mobile S-3500 (Metro Series) — Poor Service & Not properly attended still

Hi,

I purchased a samsung Mobile phone in July'09 1st week (Model S-3500 from Ringers, PL Sharma Road, Meerut U.P), And 08 days within purchase the camera started functioning improperly."Error - Check Camera connection".
I took it to the dealer they asked me to go to the service centre since I demanded a replacement of the phone.When I went to the service centre (Ganga Plaza, Begum Bridge Road, Meerut) they asked me to leave my phone for minimum 7 days to get it rectified without a back-up phone.After 7 days when I went they replaced the camera.When I checked my phone after handover the same error was still persisting.Standing at the service centre itself I asked them about the same error coming again in the camera then they said that I'll have to leave the phone for another 15 days in order to get it rectified.(again without a back up phone).

What do I do?

I think I really wasted my Rs. 6500/- ( Approx).

I request you to please take strict immediate action & I demand a replacement.(New Phone) with an apology.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

samsung metro 3500i — poor service

hello frnd.... m aap logo ko ye batana chahta hoo ki compny ab samsung service cen. ki taraf se

mujh per jhoote case karva rahi hai.. compny ne kotwali thane me mujh per jhoota case no r/3/140

kiya hai.jiske virodh me ganganagar ke sabhi Students' Federation saheed bhagat singh yuva

sanghrsh samiti ke banner tale shamil huye.abvp,nsui,bishnoi yuva manch,ke president ne dharne ko

sambhodit kiya mukesh godara ,mukesh sahu,manoj bhidasra .sandeep jakhar,vivek middha .punit

sharma,tejveer. gupta ji,shalu bishnoi ,bablu bishnoi ,nishant bishnoi,alok bishnoi,sanjeev

dedani.rakiya aadi ne sabha sanchalan kiya.law coollege pres. ravinder shekhawat,abvp

pres.gov.college mukesh godara,nsui president mukesh sahu,ne milkar yuvao ko chalne ki salah di

.amir khan aur samsung service center sanchalak ravi middha ka putla jalaya.dharne ke baad sp,aur

calector ko 7 din me is jhoote case me f.r lagane ka ultimatum diya.7 din ke baad aage ki

ranneeti ke baare me faisla liya ...

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