[Resolved]  Samsung Mobile S7722 — Complaint against poor battery & service

Hi Customer Satisfaction Team

I had email you the address details on the above mentioned email id.

Please reply as possible.

Thanks,
Ajay Malandkar

Hi,

Thanks for the reply.

Awaiting for the earliest reply from your team.

Regards,
Ajay Malandkar

Hi,

I received feedback from the "Customer Satisfaction Team" on call.

The agent told me that just take a look of the serviced product & let them know.

If i am not received the satisfaction from the serviced product, i need to take necessary steps against the them.

Thanks,
Ajay Malandkar

Samsung Mobile — BATTERY & SERVICE

Good day,

It is intimated that I have faced a very bad experience with your service centre at Kakinada, Andhra Pradesh. I have given my Samsung mobile model Galaxy POP new version having Sl No.RDVB201689P to your service station at Kakinada, Andhra Pradesh on 13th Sep 2011 to check the battery condition which is getting heat when we keeping for charging even the charging is not standing couple of hours (2 hours).Even I am not using any other features except in/outbound calls. I just bought my mobile on 25th July 2011. The person at service centre immediately opened the phone and checked thoroughly and advised that Android model phone can’t give good battery backup and after he told me there is software problem need to be installed again. I submitted my phone to service centre at 1310 hrs on 13th Sep 2011 and they promised me that my phone will ready by the same day evening. They have return my phone at 1710 hrs on the same day. The same problem has been continueing.Even that Service centre rep told me that he is just a promoter for Samsung he is no way responsible person of SAMSUNG.

Really I am saying that there is no good customer relation over there. They simply have made arguments each other of your technicians in front of the Customers. Self had asked your technicians what is the problem with unit he said there is software problem. He advised that If we get the same problem again bring the charger has to be checked. This is my 5th Samsung mobile which bought for my Nephew who is studying at Kodaikanal International School.This is the first time I have faced a problem with phone unit and now I opened my eyes that Samsung service is VERY VERY VERY poor. Now my phone we are using as a paper weight. This circumstance shows me to give a complaint at the consumer court. you are requested to take it seriously and the mobile is still under warranty. I am strictly recommend that all customers not to buy Samsung mobiles. Simply your motto is to sell the units in anyway and leave not to take any responsibility after getting any problem like this.

I have sent an email to Samsung India for the above facts on 19th Sep. One day some body had called me about this issue but not to take any action simply he said SORRY for the above. Now I am using my mobile as a paper weight.

Brgds
CS