[Resolved]  Samsung Mobile SGH-F270 — Complaint Regarding Mobile Servicing

Complaint Regarding Mobile Servicing

Dear Sir,
My self is Swati Saurabh a disappointed customer of Samsung Mobile F270 which was purchased from M/s. Croma, Ishanya Mall, Opp Golf Course, Shastri Nagar, Yarawada Taluka, Haveli, Pune -411006, Phone No[protected], a very prestigious super market of Pune vide Sale No[protected] on 29/10/2008 WITH AN AMOUNT OF Rs. 9700/=.

I was facing call disconnect during talking, mobile gets switched off automatically during outgoing call and Music player was not functioning. The problem was reported personally to M/s. Croma, Pune on 15/2/2009. They refused to look into the problem and and didnot lodged my complaint. In turn, they asked me to take the mobile personally to Samsung Service centre.

Inspite of my busy and hectic schedule and work load with no other option as told by M/s. Croma, Pune, I visited your Authorised Service Centre M/S Sharp Telecom Addressed : office No 15, Shanti Complex, Narpatgiri Chowk, Mangalwar Peeth, Pune -411 011 contact no. [protected]. They promised me to give back my mobile in 2 working days vide their work order no 2758 . When I reached there after 2 working days to collect the mobile they told me that there is some hardware problem in the mobile set and they have sent it to the companies that too without my permission. Later on I was verbally communicated by the service centre that mobile would be available in about 25 to 30 days. The above cell is in warranty period and I have purchased from a very very prestigious Super Market M/s. Croma, Isaniya, Pune. So, I complaint to M/s. Croma, Pune. The Croma representative Mr Harjinder called me and informed that they will take up the matter from the service centre but regret to inform that till to date of writing this complaint I have not yet received any communication either from Croma or from Service centre.

I was not expecting such type of service from Samsung services centre and M/s. Croma. It should be sole responsibilities of M/s. Croma to provide support to their customer. I am very disappointed with your hopeless services.

In view of the above, I may please be provided new mobile as soon as possible falling which they should refund the money without further delay.

Awaiting for your reply as soon as possible.

Thanks & Regards

Swati S.
Mobile: [protected]