[Resolved]  Samsung Monitor 16 Inches Tft — Manufacturing defect

Would you please help me against the fradulant act of M/S Samsung Electronics India Pvt Ltd. The Samsung Customer Care call centre Daily makes a reply "the engineer will reach today", when calling against Complaint no [protected]. dt 26.09.2008. It is now the 11th day to lodge my complaint for an under warranty replacement of Samsung Monitor 16 inches TFT.
The monitor is totally out of service and not working at all.The above referred monitor was presented at Samsung Service Centre Varanasi for an under warranty replacement against manufacturing defect on 06.10.08. But the monitor was not accepted by Samsung Service Centre at Varanasi under warranty claim. They even refused to receive the copy of complaint letter addressed to them. The Centre incharge Mr Abdul Samid refused to visit the customer. It was brought to the notice of the complainant by Samsung Service Centre Varanasi that the Noida Call Centre of "Samsung India Electronics Pvt. Ltd" has manupulated the complaint to make it for a music system and the warranty is not made good by them. Samsung Service Centre Varanasi also denied for any on line service from their end. As such the customer is placed at a monetory loss and mental tension.
The customer is now left with no alternate except to refer the matter into competent court of legal action for compensation of all damages and losses.


sincerly yours

KRISHNA DEO
(Customer)
K 44 /19 NAIK BAZAR
VARANASI
PH:[protected]
[protected]