Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
S.Ramachandran, Vijayashanthi Apartments,
E-Flat, III Floor,
12/A, Lake View Road,
Kottur, Chennai-600 085.
Mobile:[protected]
Sub: Supply of Defective Air Conditioner.(Window type replacement sought)
Ref: M/s. Vasanth & Co., Chennai, Tamil Nadu-Invoice No.0004741 dt 18.4.10.
----
With reference to the invoice for the purchase of WindowType Air conditionerof 1.5 Tones capacity ( ModelNo.AW181WAETL) bearing SL.No. A926PZEZ3010550) is enclosed herewith. The unit has been installed on 20.4.10, but from the day one, rattlingnoise is heard from this air conditioner when in operation. This has been complained with a complaint number[protected]. Immediate attendance to rectify problem has not been given. Hence after repeated calling, your service personnel came nearly half a dozen times but unable to rectify the problem till date. Every time they managed todo something, but later the machine gets developing with the same rattline noise. Even after more than 50 days, on installation of this machine, till date the defect is not rectified.
on 29.5.10, I taled to Mr. Sivakumar, Manager of your authorised Service centre at Chennai but he wantedto take back the Air conditioner so asto repair it and will fit back.
Since I bought a new air conditioner, andfrom thedate of fitment giveing trouble and creating un bearable noise, and in this 50 days time several complaints were lodged, why at this stage the defectiveair conditioner tobe repaired and supplied back.
kindly instruct your chennai branchto replacethis defective airconditonerwith a new and good one. Other wise I will be forced to prefer a complaint with appropriate authoirites to initaite legalaction for the supply of inferior product. If this defective air conditioner is not replaced witha newone, it will be a fit case for consumer forum also.