Samsung — No spares says service center and unilaterally decides to take the TV back

Address:

Chennai, Tamil Nadu

From,
V.B.Murugavel,
Flat-A, Block-A, First Floor,
Dev Apartments, Baby Nagar,
Velachery, Chennai - 600 042.

To,
The Concerned Official,
Consumer Complaints.

Sir,
I purchased a 42" wall mounted Samsung TV in the year 2007. Recently when there was a power dip at home, the TV went off and after that is not working. On powering on, the screen flickers. Called Samsung service centre at Chennai and informed about the problem. They said that they will send a service person but there was no response. Called them again a couple of times and they send a service person. He came and checked and informed that he cannot say whether the power supply board or the mother board is having the problem. He said he has to check on the availability of spares and call back. More than 10 days has elapsed with no response. Called him back last week he said he is still waiting for spares. Today again called him and he connected me through a conference call to one of his superiors who happened to be a lady and straightaway I was told that there is no spare available and they would depreciate the value of the TV for the number of years I have used and said they would pay me and take the TV back. I had to remind them that in the first place, I had called them for servicing the TV and never offered them to give back the TV. One of my relatives who also owned a Samsung TV had a similar experience and I was told that for non-availability of spares, Samsung had taken away the TV back by paying him Rs.1000/-.
I had purchased my TV for Rs.70000/- and for non-availability of spares, why should I give my TV back to Samsung? The Vendor cannot support the spares even for even 10 years? I need a redressal on this please. I am not sure whether the spares are really not available or is it a racket to loot customers?

Thanking You,

Yours Sincerely,

Murugavel. V.B
[protected]@rediffmail.com
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