[Resolved]  Samsung — Non receipt of Galaxy tab 3

Address:

New Delhi, Delhi

I bought a Laptop from Samsung On 11 July 2013 at that time there was an offer going on that you will get 7000 off on galaxy tab 2 pn purchase of the series 5 laptop. The offer required that i register my laptop with my serial no on their website and after confirmation they will send me a coupon which i have to use to place the order from their website.it was stated the confirmation process takes 7-10 working a days.After repeated calls and mails to their customer support i got the coupon code on AUGUST 29!!!. The mail said i had to place the order before September 15 but the product was OUT OF STOCK till then.I called up customer care they told me to click on notify mail we 'll notify when the product is available even after september 15 and your offer would still be valid. On september 19 2013 they mailed me that they are upgrading my offer to tab 3 and that i have less than 24 hours to place the order So i placed the order and after placing my order they tell me that the Tab 3 is also out of stock and it will be shipped to you when it is in stock .This i got to know after repeated calling customer support for weeks they had no intention to notify me by mail. Finally on October 11 2013 i received the email i was waiting for from Samsung that my order has been shipped from bluedart(logistics).I tried tracking it from bluedart but their site had no such info about this tracking no.So i called up bluedart customer support on 15 October they told me that they returned the shipment on the next day to samsung because of some issues related to the value of the product.I called up samsung they told me that your product has been shipped we dont know why blue dart is telling you this we have registered your complaint and your product will reach you on time. On 17 October i called up bluedart again they gave me the same response and samsung is not replying .I have absolutely no clue where my product is. I want this ordeal to end and what my product ASAP!!