[Resolved] Samsung Omnia Mobile — Defective handset | |||
I bought a samsung omnia handset on 11th aug 2010. The operating syatem of that handset was corrupt. On 12th I went to the service center to get it replaced. They said they will repair the phone without informing me that samsung has a replacement policy if a new handset is found defective within seven days. I submitted the phone. Later on receiving the phone on 24th I encountered the same problem. Now they have given me a DOA certificate to get the phone replaced from the retail outlet from where I bought it but they are not ready to change the handset. The samsung manager is saying that he has done his part and cant help further.I am really confused what to do next.Kindly help asap. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
samsung omnia mobile — very poor service
i have bought a samsung mobile i-900 on 06 october 2009 from The Mobile Store in kolkata. on 22 July 2010, the mobile on being switched on did not respond correctly. on sending it to the auth service center on 23 july 2010,vide their work order No - W 707 H, the CS Personnel, it was said that the touch screen is not working , though it seemed to be a software malfunction to me. However, i was told to get the delivery on the 02 August 2010 and further on 05 August 2010. On 05 August the delivery date had again been re schuduled for 10 August 2010. This is been done by the "Authorized Cervice Centre" of Samsung in Vasant Vihar under District office at UG-30, Suneja Tower -2, Janakpuri , Delhi -58. This has not only caused harassment at this end but also unethical at the company's end. i would strongly recommend you to take stringent action against the culprit and cease to cause unnecessary inconvinience to the customer. Major A.S. Chatterjee.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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samsung omnia — bad service
I have purchased the latest samsung omnia mobile (Rs. 26000/- ) on 13/06/09 from mobile store city center kolkata .They have all time tried to sell samsung mobile (High commission) & I also fall their trap like others.But ,after three months I face some problem on touch screen & generally like other people I tender this mobile to service center 12 Roudon street,kolkata on 8/9/09 but till to day they said the mobile is not ready to delivery because they have no parts.My question is if they cant supply parts of the high end mobile they why should they sell ???????????????????