[Resolved]  Samsung — parts not available

Address:

Jodhpur, Rajasthan

Big MNC's are making everyday new products with new features, to attract the customers . But, they never think that if they provide parts of their previous products of home appliances, they would gain more trust, faith and confidence of Indian consumers. 3-4 years before, As I have a samsung television make of year 2004, Its remote control was not working. When I went to its service centre, they told me to wait for 15 days, so as to get new remote control. I waited for more then 3 months and atlast I was told by the service centre that The new remote control could not be found, as the company had stopped making that model and I was advised to buy a New television with new features!!!!!!!!!!!!!!!!!!!!!!. What a foolish thing that If your T.V.'s remote is not working , you go for a new T.V. Well, Then I went to a local electrician , and he at once opened up the faulty remote and promised me to deliver it next day. Next morning , he was at my door with the repaired remote in his hands .I was surprised , I checked it with my T.V. and since 4 years , it is working till today and I haven't bought new T.V. yet. One more thing, that electrician charged only Rs.50/- for its service. I still think that people sitting in the company's service centre are just with bookish knowledge !!!!!!!
So, I suggest all the companies making home appliances to insist to provide spare parts of all their products, because It is India where people use the thing till their end use.
O.k. Bye.