[Resolved] Samsung / Phone Max F679 — Mobile Phone Repair | |
R/Sir I have a mobile phone Samsung Max F679 under warranty. I submitted it at service centre located at Rahul Traders, 3208/2, Mahindra Park, Rani Bagh, Near Fountain Chowck, Delhi-110034 on[protected] having work order number "WA[protected]" for repair as it stopped working. They promised me to repair it in 15 to 20 days. But it was not so easy. When I contacted them after 20 days, they told me that it will take more time to repair it. I contacted customer care of Samsung for my problem but in vain. So I filed a complaint regarding my problem on[protected] having complain number “BP[protected]” through customer care. But it did not work. I got my phone on[protected]. It worked for just one day. I submitted it again at the same service centre(Rahul Traders) on[protected] having work order number “MRT9B108”. I was promised to get it after just one day. But till today I am waiting for my phone. I continued contacting service centre incharge Mr. Sunil, Shop Owner Mr. Rahul, Delhi branch head Mr. Karan and customer care via telephone, SMS and Email. Everyone promised me to solve me problem. But their results were zero. More than fifty days have passed. But I am without my phone. Laxmi Narayan Sharma PH: [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Contact the head of the Service Centre and threaten to file a Consumer Case.For further Assistance call Consumer helpline on [protected].
Reply
R/Sir
I have a mobile phone Samsung Max F679 under warranty. I submitted it at service centre located at Rahul Traders, 3208/2, Mahindra Park, Rani Bagh, Near Fountain Chowck, Delhi-110034 on[protected] having work order number "WA[protected]" for repair as it stopped working. They promised me to repair it in 15 to 20 days. But it was not so easy. When I contacted them after 20 days, they told me that it will take more time to repair it. I contacted customer care of Samsung for my problem but in vain. So I filed a complaint regarding my problem on[protected] having complain number “BP[protected]” through customer care. But it did not work. I got my phone on[protected]. It worked for just one day. I submitted it again at the same service centre(Rahul Traders) on[protected] having work order number “MRT9B108”. I was promised to get it after just one day. But till today I am waiting for my phone. I continued contacting service centre incharge Mr. Sunil, Shop Owner Mr. Rahul, Delhi branch head Mr. Karan and customer care via telephone, SMS and Email. Everyone promised me to solve me problem. But their results were zero. More than fifty days have passed. But I am without my phone. I am totally frustrated. In my frustration I contacted a Lawyer. He told me to wait for sixty days and advised me to go to Consumer Court after sixty days to apply for justice. Please tell me if I am justified to go to Consumer Court if my problem is not solved by you. I request you to help me. Please contact me on phone as it is not possible for me to reply via email regularly.
Waiting for justice from your side.
With thanks
Laxmi Narayan Sharma
PH: [protected]
I have a mobile phone Samsung Max F679 under warranty. I submitted it at service centre located at Rahul Traders, 3208/2, Mahindra Park, Rani Bagh, Near Fountain Chowck, Delhi-110034 on[protected] having work order number "WA[protected]" for repair as it stopped working. They promised me to repair it in 15 to 20 days. But it was not so easy. When I contacted them after 20 days, they told me that it will take more time to repair it. I contacted customer care of Samsung for my problem but in vain. So I filed a complaint regarding my problem on[protected] having complain number “BP[protected]” through customer care. But it did not work. I got my phone on[protected]. It worked for just one day. I submitted it again at the same service centre(Rahul Traders) on[protected] having work order number “MRT9B108”. I was promised to get it after just one day. But till today I am waiting for my phone. I continued contacting service centre incharge Mr. Sunil, Shop Owner Mr. Rahul, Delhi branch head Mr. Karan and customer care via telephone, SMS and Email. Everyone promised me to solve me problem. But their results were zero. More than fifty days have passed. But I am without my phone. I am totally frustrated. In my frustration I contacted a Lawyer. He told me to wait for sixty days and advised me to go to Consumer Court after sixty days to apply for justice. Please tell me if I am justified to go to Consumer Court if my problem is not solved by you. I request you to help me. Please contact me on phone as it is not possible for me to reply via email regularly.
Waiting for justice from your side.
With thanks
Laxmi Narayan Sharma
PH: [protected]
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