[Resolved]  Samsung — No help from service center, management and customer care

Address:

Mayurbhanj, Odisha

Dear Sir/Madam,

I bought a samsung 29" TV on[protected], details as below-
Dealer Name - Arpan, Main Road, Rairaingpur, Mayurbhanj. Orissa, Pin No- 757043 (This dealer does not exist any more)

Model no - CS-29M50ME
Model Code - CS29M50MEEXXTL
Type No - GE29M50
S/N - 07413ZIQ700188X

On Aug 2010 I noticed increase in picture size horizontally and no brightness to view the image. To get a proper solution i dialed [protected] on 18th of Aug 2010 and lodged complain, number [protected]. The customer care executive gave me 48hrs of time within which the TV will be fixed by an engineer from the service center in Balashor, Orissa. After 48hrs of no service a second call was made to the customer care and as per routine work an executive verified my detail, which is -
Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]

and rescheduled the engineer’s visit to another 48hrs from that date. Similar incidents continued for another 15 days and finally I took the number of the service center in Balashore and the executive provided me the contact number of Mr. Akbar ([protected]/[protected]). I called Mr. Akbar the next day and he promised to send an engineer within 48hrs. The next day Pradeep, the engineer called me from his cell number [protected] and informed me about coming in the first half of the same day. But like always the promise was not kept and so I called him in the after noon when he was fixing some one's television in Badampahar which is faraway from my place but still he did not forget to promise me again to fix the television at any cost by that night. He came after 7pm, saw the problem, opened the set and removed 3 parts. After all this when the television was switched ON the picture was blurred with no brightness, no color and high contrast. He left it like that with an excuse of having no parts to repair and come back with necessary parts within 2 days. I questioned him about why the 3 original parts are unnecessarily replaced without knowledge of problem, and he said- “I was experimenting”. I was expecting him within 2 days but can not say how many 2 days are gone since that day and there was no news of him till the day I called him and to my surprise he disconnected my call saying "could not come due weather problem" and replied my several next calls as a "Wrong Number". Since then there is no contact with him but I did not stop calling customer care and they repeated with the verification procedures and changed the solution time from 48hrs to 12hrs. Many 12 and 48hrs gone and no solution provided until a customer care guy helped me providing contact number of Mr. Anurag Bindal ([protected]) of Bhubaneswar, according to him Mr. Bindal is the last person to help me through. So, I called Mr. Bindal and like the rest he promised to send an engineer next day at first half. I got no response since that day from any one…the promised days are over, my energy of calling customer care and the other associates are over. The interesting part conversation is with a customer care executive, it’s like this-

Me-"Sir, its almost going to be one month and complain no [protected] is still there, can you tell me when the TV going to be fixed?"
Executive- "Sir, the delay is due to your place is in interior part of the town"
Me-" Then why are you selling products in interior part of town where you can not provide service, and how long it takes to cover the distance of 150 km?"
Executive - "Sir, I'm taking another fresh complain and have faith on me this problem will solve by tomorrow night"

How many fresh complains will fix my television?
How many days will it take to visit Rairangpur from Balashor?
How many Pradeep like engineers are there in Samsung service center?
How many times do I’ve to call Mr. Akbar and Mr. Bindal, who are the management bodies of Samsung products?

I'm frustrated with Samsung product and the kind of service received from all the channels. I request a solution so that people like me will not be harassed by the manufacturers like Samsung and people like Mr. Bindal, Mr. Akbar and Pradeep. Please take action against Samsung and the people who are associated with my problem. Please help me and I will be thankful if this problem is solved.

Thanks.

Dr. Sapan Kumar Ray
M/S Pijush Honda
Rairangpur
Mayurbhanj
Pin 757043
Contact Numbers- [protected]/[protected]