[Resolved]  Samsung Refrigerator — door not closing

I purchased a Samsung refrigerator on 31.3.2008 from J.D.Electronics -
> Chennai ( model (RT34RVMS). Within 10 days from the date of purchase
> o[censored]nit, we realised that the door wasn't closing properly A
> complaint was lodged, your engineer attended the case & told us that
> the rubber has been kept flexible so that it facilitates convenient
> cleaning. We believed him. Of course, he made some alterations & we
> did not have much problem for the next one month. Beyond that, again
> the problem started & we had to call up Customer care. This has
> happened for 4 times now. Every time an engineer comes, attends to
> the case, gives a reason which he feels is appropriate & goes off.
> The problem still continues & yesterday I have registered a complaint
> for the 5th time. My complaint number is [protected]. Hope this
> information will facilitate you to check the facts. Though I
> registered a complaint on18.12.2008), I am still to get a
> get a return call from Samsung. Today we are on the 6th of January 2009. Wonder when are the Samsung executives planning to wake up.

> I buy a product for Rs. 21, 000 & have to keep calling the service
> engineers 5 times, within a span of 8 months?? Is this what called
> 'quality' product?? In addition to the persisting problem, I also
> have to say that the chiller tray of the refrigerator is already
> broken. I never expected this kind of a poor quality from Samsung.
> However, when this is brought to the notice of the company, customers
> are conveniently told that these items are not covered under warranty
> & customer has to pay for it. I dont find this attitude customer
> friendly.
>
> This time I need a replacement & cannot accept any of your engineers
> trying to rework on the product that is already problamatic.

I would recommend Samsung to stop selling if they are not competent enough to service it.