[Resolved]  Samsung Refrigerator — NON DELIVERY OF FRIDGE AFTER FULL PAYMENT IN ADVANCE

Dear sir,


1. I am stationed at Jodhpur, Rajasthan. I had booked a Samsung Refrigerator model no RT-35 HV 345 Ltrs by paying the full amount by DD on 13 Apr 2009 to TARANG ELECTRONICS JODHPUR. Since I am a defence personnel I am buying the fridge through CSD.

2. Till today the fridge has not been delivered to me. Whenever I try to find out from the dealer or Samsung reps in Rajasthan, either they don’t pick up the phone or I am told it will be delivered in a couple of days.

3. Since I have paid the full amount in advance, getting the delivery of the fridge has become a real nightmare for me. What kind of after sales service I can expect? Can you help? I wish I had gone for LG/Whirlpool.

4. I sent a mail in this regard to support.[protected]@samsung.com, but apart from sympathetic mail, I have not heard from them.

5. Legal action is the only option left for me.

Yours truly,

Col RDS Ahluwalia
Military Hospital
Jodhpur Cantt
Rajasthan
Ph: [protected]