Samsung Refrigerator — NEW FRIDGE NOT WORKING PROPERLY

Dear Sir,

I had purchased a samsung refrigerator RA19WBLB, vide invoice No. 195 on 09/06/09 from M/S Mugesh home appliances, Chennai. The very next day morning It has been noticed that, the refrigerator is working non stop without cut-off even after reaching the cooling level fixed and water swetting also found in side the fridge. Accordingly, I made a compliant vide No.[protected] and service engineer visited and checked. He told me that the thermostat is not working and required replacement. But he cannot rectify the reason of water swetting found inside. Accodingly, the In-charge service Mr.Manivannan( [protected]) contacted me and said that thermostat will be replaced. But I ask him to replace the fridge, because a New fridge with complaint I dont want to use at any cost He told me He will contact the dealer on monday and ask them to replace.

I dont know how the service engineer suggesting me for a repair of a new fridge with complaint of thermostat and water swetting. I want to replace the same with another fridge. Otherwise, service engineer should give me the complaint rectified by him and also he should mention the reason of non replacing the fridge in writing.

I will wait upto monday evening the fridge should be replaced on monday itself otherwise I Induce to approach consumer court for justice and also I will publish the matter in all the leading news papers in chennai because another customer should not suffer like me.

Your responsible person can contact me in my office on monday because I dont want to argue the matter over phone. my office address is also mentioned below: solution of my problem is only replace no repair. service centre can repair so many old fridges supplied to chennai not in my new fridge.

Santhosh Kumar
Intelligence Officer
Subsidiary Intelligence Bureau
Ministry of Home Affairs,
29 Palace Road,
Santhome Chennai-4.
PH[protected]
[protected]