[Resolved] Samsung Refrigerator — Customer care and After Sales Service
Pathetic Customer Care and After Sales Service of Samsung Refrigerator
Samsung Refrigerator, SR-29 EMB was purchased on 02.06.2003.
On 15.07.2006 Defroster Timer and BI MRTal were replaced and was charged Rs.1023/- by Samsung.
Again the Frig became dysfunctional. The Motor unit was replaced on 05.05.2009 and was Charged Rs.680/-
Within a couple of days the Frig became dysfunctional. After several calls the Service Engineer of Samsung said that the Compressor is out of order and is to be replaced. This was done on 15.05.2009. I had to cough up Rs.4374/-
Hardly a month elapsed and again the cooling system failed. After a scores of Calls to the Customer Care the Service Engineer came on 03.07.2009 and found that the gas is leaking, due to improper welding by the previous Service Engineer who repalced the Compressor. He promised that he will come on 05.05.2009, Monday, positively and repair the Frig.
So far no one has come.
My repeated Calls to the Customer Care viz., S/Shri Arun, Vinod, Johnson and Jaffer from 05.05.2009 did not have any response nor any tangible action was taken.
Over the phone, to the Customer Care, one can hear repetitions like a parrot "Your call is very important, it is monitored for quality purpose" !!!
It is a strange coincidence that the Motor and the Compressor became dysfunctional after just five years and odd months, immediately after the Warranty period !! Even the replacement of the Compressor was not done properly and the Frig became dysfunctional.
It boils down to the fact that the manufacture and qualityof the Frig is so calibrated that it becomes dysfunctional immediately after the Warranty Period!!!.
Hats off to such amazing precision and quality !!!
Experience and the facts prove beyond any shadow of doubt, that there is neither Quality in the manufacture of the Frig nor After Sales Service.
The gullible and hapless Customer has to bear the brunt of indifference and passive attitude of the Customar Care and also financial loss and suffer mental agony.
GOD SAVE THE CUSTOMERS FROM SAMSUNG PRODUCTS.
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Aug 14, 2020Complaint marked as Resolved
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