[Resolved]  Samsung Refrigerator — irresponsible officers

To whomsoever it may concern,
This is to bring to your notice the laxity of "SAMSUNG" in dealing with a minor customer complaint lodged by myself and which is still unresolved 5 months later.

I had purchased a Samsung refrigerator model No: SG629EESWHXTL,620 lIters in dated[protected] with a warranty extending upto 2 years.
In[protected] we informed Bismi electronics ,Kerala ,Kochi and Samsung Service center ,Kochi about a complaint in the cooling system of the fridge following which they took the said fridge for repairs after replacing it with a small service fridge temporarily. The complaint registed NO : [protected].
Inspite of paying Rs 2280 Bill No: 3071towards repairs, Samsung was unable to repair the same.
Hence they offered to replace the same and we paid a sum of Rs 13089 as DD from Federal Bank panmpally nagar ,Kochi on 18 th Dec as required by them towards depreciation.
To our utmost surprise and dismay totally different model # SG629EPNSHXTLof a Samsung refrigerator in a smaller capacity of 560 liters was delivered to us.
We have since contacted Mr Joseph ,Branch Manager and Jeffery that the smaller fridge is unacceptable.not only was this official unable to explain why our particular model or a different model of same capacity was not offered as replacement,but also Mr. Joseph has had the audacity to not even answer our phone calls nor return them.
This sort o[censored]nproffessional approach is totally unacceptable from a reputed company like SAMSUNG.
I am surethat SAMSUNG will definitely look into the matter and resolve it as follows:
1. either replace the refrigeratorwith the same model and capacity or another model of same capacity Which like.
or
2. Refund the amount of Rs 13089 as it doesn't make sense to pay more for a smaller fridge.
Expecting a RESOLUTION with IMMEDIATE effect.
Yours sincerely,
Rekha george.
CA 111, RIVIERA RETREAT ,THEVARA, KOCHI, Kerala