[Resolved] Samsung Refrigerator — Can rectify the faulty fridge since 6 months

[Resolved] Samsung Refrigerator — Can rectify the faulty fridge since 6 months

S Sandeep Sulakhe from Chennai, Tamil Nadu

I had purchased a Sansung 2-door 280Ltr frost free refirgerator from Samsung in Oct 2007. On May 2008 we lodged a complaint with samsung support as delicate items like Cream, Curd, Fresh cocunut would get spoilt and give out a fould smell when the door was opened. Since then its been 6 months and the fault has not been rectified. We have made countless calls to the Area Manager Mr. Mobin, the toll free number, and as well as wrote mails to their support id. So many "engineers" and product "specialists" have visited and attended the fridge..The way they talk is irritatin, blaming us as if we dont know how to use a fridge. Some times a second engineer would suggest exactl opposite temprature than the first engineer. And on top of all of this mess, the specialist, in his report, says that the fridge is all OK. But we explicitly wrote down in the report that the problem is not resolved. When contacted the Area manager, he says since his specialist has given the fridge a all OK, he cant do anything about it. I have now given him time of a week to replace the fridge, failing of which I have promised him a legal action against Samsung. Sandeep Sulakhe Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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SULEKHA KONER

from Mumbai, Maharashtra

I have a SAMSUNG REFRIGERATOR (MODEL CODE SR-25NME, purchased on 22/04/03 from your authorized dealer M/S VIDEO PLAZA, Ph. No.[protected], we had face a problem from Oct'08 that few amount of water storage in the floor of the refrigerator, and then we had lodge a complaint to M/S PROMPT SERVICE(SAMSUNG AUTHORIZED SERVICE CENTER, DURGAPUR, Ph. No.[protected], e-mail : [protected]@hotmail.com), but till today they are unable to short out the problem. They had response against the complaint and they had dismentailed some of parts and keep it dry for 7 days, after that they fitted it after 7 days to make the complaint again and then refrigerator start the problem of cooling, after that again we have lodge the complaint and they come and change the capacitor, and after that the problem not been solve and then they told us that we have to replace the COMPRESSOR. Now we can't understand that whether they are able to locate the actual problem or not. Now they are not responding us soundfully, nor they are entertaining us. I have told the case detaily their manager Mr.Gopal Singh, Mobile No. [protected], he telling us(verbally) that the price of Compressor is Rs, 4, 700, but his service engineer Mr. Chandi Pal, Mobile No.[protected], tell us that the compressor price is Rs.3, 500(Verbally). Now we are confused whether I will get the proper service from your end or not. I also in a Corporate Sector, where every company giving concentration on customer care then from Samsung this is not expected.I having Samsung Washing machine, Samsung Colour TV. Now to see your service we have to think whether next time whether we go for your product or not.

So, please do the needfull as early as possible.

Thanking you,

yours sincerely,
Nirmallya Koner,
S/O Smt. Sulekha Koner
9/4 Einstein Avenue, B-Zone, Durgapur-713205, Phone No.[protected], e-mail: [protected]@yahoo.com